TERMS OF USE

OVERVIEW

This is an agreement between Turrior LLC (Turrior, We, Us, Our), and the User (User, You or Your), setting out the general Terms of Your use (Terms) of the turrior.com website (Platform), and any of Our products or services (Product).

Where other terms for services have been agreed with Us, those terms shall take precedence over these Terms, where they conflict.

CONTACT INFORMATION

www.turrior.com/contact-us

Email: support@turrior.com

ACCOUNTS AND MEMBERSHIP

By using the Platform and Products, You warrant and represent that You are at least 18 years of age, that you have full authority to enter into these Terms, and perform Your obligations. In turn, We warrant and represent that We have full authority to perform the services under these Terms.

If You create an account on the Platform, You are responsible for maintaining the security of Your account and You are fully responsible for all activities that occur under the account and any other actions taken in connection with it.

Providing false contact information of any kind may result in the termination of Your account. You must immediately notify Us of any unauthorized uses of Your account or any other breaches of security.

We will not be liable for any acts or omissions by You, including any damages of any kind incurred as a result of such acts or omissions.

USER CONTENT

Your submitted content:

• Isn’t owned by Us.

• You are responsible for its accuracy, legality, and ownership.

• If You submit Your personal data or of other individuals, We do not own it. We will only process it as described in Our privacy policy, and in the privacy and data processing section of these Terms.

USAGE RESTRICTIONS AND PROHIBITED USE

When using the Platform, You agree not to:

• Store, distribute or transmit viruses, malicious code, or other harmful technologies- that will in any way will affect the functionality or operation of the Platform;

• Do anything that infringes or violate Our intellectual property, and intellectual property rights of a third party;

• Create one or more accounts for other commercial or illegitimate purposes;

• Reverse engineer, copy, modify, data scape, automate, or re-sell the Platform in any way;

• Do anything unlawful or illegal, fraudulent, harmful, threatening, defamatory, discriminatory, or offensive and as such negatively impact Yours or Our public image;

• Solicit others to perform or participate in any unlawful acts;

• Violate any international, federal, provincial or state regulations, rules, laws, or local ordinances;

• Harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

• Submit false or misleading information;

• Spam, phish, pharm, pretext, spider, crawl, or scrape;

• Use the Platform for any obscene or immoral purpose; or

• Interfere with or circumvent the security features of the Platform or any related website.

CONSEQUENCES (OF ANY VIOLATION TO THESE TERMS)

If You violate any of the above restrictions or do anything else We reasonably believe to be harmful or illegitimate We may suspend Your access to the Platform, and We may subsequently terminate these Terms. Such termination shall be without liability to You.

We may suspend, disable, or delete Your account (or any part thereof) and discontinue any access to any of Our Product, if We determine that You have violated any provision of these Terms, any other terms You have agreed to with Us, or that Your conduct or content would damage Our reputation and goodwill.

If We delete Your account for the foregoing reasons, You may not re-register for Our Services. We may block Your email address and Internet protocol address to prevent further registration.

BILLING AND PAYMENTS

You shall pay all fees or charges to Your account in accordance with the fees, charges, and billing terms in effect at the time a fee or charge is due and payable.

If auto-renewal is enabled for the Subscription You have requested, You will be charged automatically in accordance with the terms You agreed to.

ACCURACY OF INFORMATION AND BACKUPS

Occasionally there may be information on the Platform that contains typographical errors, inaccuracies or omissions that may relate to promotions and offers.

We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information.

We undertake no obligation to update, amend or clarify information on the Platform including, without limitation, pricing information, except as required by law.

No specified update or refresh date applied on the Platform should be taken to indicate that all information on the Website or on any related Product have been modified or updated.

We will not be liable for any acts or omissions by You, including processing of payments to You on the basis of inaccurate information on Your account, or any damages of any kind incurred as a result of such acts or omissions.

LINKS TO OTHER WEBSITES

While this Platform may have links or application programming interfaces (APIs) that provide ways to access other websites, We don’t imply approval or association nor do We warrant association unless stated.

We are not responsible for others’ offerings, products, services, actions, or content.

Your use of external websites is at Your own risk. Review their terms and conditions.

DISCLAIMER OF WARRANTY

Using Our Platform is at Your own risk. It is provided ‘as is’ and ‘as available’.

• We do not offer legal, tax, or accounting advice, and are not permitted to engage in the practice of law.

• Our information isn’t a substitute for attorney or professional advice.

• We strive for accuracy, but the information We provide isn’t guaranteed to be correct, complete or up-to-date. We don’t promise any specific results, and We disclaim all warranties, including implied ones like merchantability.

• We make no warranty that Products requested on the Platform will meet Your requirements, or that Products requested will be uninterrupted, timely, secure, or error-free; nor do We make any warranty as to the results that may be obtained from the use of the Platform and Products or as to the accuracy or reliability of any information obtained through the Platform and Products or that defects in the Platform and Products will be corrected.

• We can not guarantee uninterrupted, secure, or error-free Products.

• You are responsible for any data downloaded and is done at Your Own risk.

• Any advice from Us doesn’t create new warranties.

LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, in no event will We, Our affiliates or suppliers be liable to any person for any indirect, incidental, special, punitive, cover or consequential damages (including, without limitation, damages for lost profits, revenue, sales, goodwill, use of content, impact on business, business interruption, loss of anticipated savings, loss of business opportunity) however caused, under any theory of liability, including, without limitation, contract, tort, warranty, breach of statutory duty, fraud, negligence or otherwise, even if Turrior, has been advised as to the possibility of such damages or could have foreseen such damages.

To the extent permitted by law, Our aggregate liability for Your use of the Platform is limited to any amounts actually paid by You to Us for the Product being used, for the one month period prior to the first event or occurrence giving rise to such liability.

The limitations and exclusions also apply if this remedy does not fully compensate You for any losses or fails of its essential purpose.

PLATFORM AVAILABILITY

We shall make the functionality of the Platform available to You pursuant to this agreement, and We shall use commercially reasonable efforts to always make the Platform available, except for:

(i) scheduled downtime (of which We shall, to the extent practicable, schedule so as not to adversely affect You); and

(ii) as set forth in these Terms.

OUR COMMITMENTS

Sustainability

We have the intention to combine economic success with ecological, human, governance, and social sustainability success.

In this context, We are committed to evaluating our business practices and taking responsible action in regards to its environmental, social, and corporate governance (ESG) implications.

Therefore, We have the intention to commit to:

• Measuring the carbon footprint of our business activities by using an appropriate assessment framework.

• Evaluating and implementing measures to reduce our carbon footprint as much as possible. Preferably with yearly targets, that include the business model/product implications.

• Achieving Net Zero in a reasonable time frame, compensating for the not reduced calculated emissions.

Anti-harassment

We are committed to maintaining an inclusive and respectful workplace. We do not tolerate any type of harassment.

Harassment based on race, gender, religion, disability, age, or any other protected characteristic is strictly prohibited.

By using Our Platform, You also agree to adhere to Our values on anti-harassment.

If You experience any harassment, please reachout to Our helpdesk immediately.

Anti-corruption

We are committed to the highest standards of ethics and integrity. We strictly prohibit any form of bribery, corruption, or unethical behavior in all of Our business activities.

By using Our Platform, You agree to comply with all applicable anti-corruption laws and regulations.

We maintain a zero-tolerance policy for corruption, and may cancel Your use of the Platform if You violate this.

SEVERABILITY

Rights and restrictions contained in these Terms apply as long as they follow laws and won’t make these Terms illegal, invalid or unenforceable.

If a competent court decides any part or provision of these Terms is invalid, the rest of the Terms shall stand and remain in full force and effect.

GOVERNING LAW AND DISPUTE RESOLUTION

Governing Law

The formation, interpretation, and performance of these Terms and any disputes arising out of it shall be governed by the laws of the United States of America.

Dispute Resolution

The exclusive jurisdiction and venue for actions related to the subject matter hereof shall be subject to arbitration or mediation in the United States of America, and You shall submit to the arbitration rules of such jurisdiction.

CHANGES AND AMENDMENTS

We reserve the right to modify these Terms and any policies relating to the Platform at any time.

Continued use of the Platform after any such changes shall constitute Your consent to such changes.

ACCEPTANCE OF THESE TERMS

You acknowledge that You have read these Terms and agree to all its Terms.

By using the Platform or Product requested on the Platform, You agree to be bound by the Terms.

If You do not agree to abide by the Terms, You are not authorized to use or access the Platform and any of the Product.

Should You have been invited to the Platform by one of Our clients, and wish to terminate your account at any time, including due to a disagreement with any updates to these Terms, please reach out to the client.

These Terms shall otherwise remain in effect until such client’s subscription for You terminates, or Your access to the Platform has been terminated by the client or Us.

SPECIAL TERMS FOR SPECIFIC USERS

Users of Turrior jobs

If You are a candidate using Turrior, You acknowledge that:

• The hiring and application process for any role listed on Turrior is managed directly by the respective company. We are not responsible for, nor do We have any control over, the selection process, interviews, or any decisions made by employers.

• If You choose to apply to a role listed on Turrior, Your personal data will be processed in accordance with the company’s privacy policy.

PLATFORM COOKIES

We use ‘cookies’ to monitor content and user activity. Some ‘cookies’ are necessary for Our services and analytics to improve the Platform.

Analytics enhance user and customer value, aiding issue resolution, misuse prevention, and assessing Product impact.

They’re vital for measuring the effect of Our roadmap, decisions, and integrations with third-party systems.

While optional for general visitors, some ‘cookies’ are required for authenticated users.

For detailed information about cookies and which types of cookies We use, please read Our Cookie Policy.

YOUR PRIVACY AND DATA PROCESSING

We respect privacy and strive to protect Your personal data.

We are subject to Regulation (EU) 2016/679 (GDPR) and process personal data in compliance with it and any other applicable data protection law.

Our Platform users are ‘data subjects’ and have data subject rights under GDPR.

We act as a processor or controller depending on the Product We provide.

When necessary to transfer personal data outside the European Economic Area (EEA), We act in compliance with Chapter V of GDPR.

More information on how We process personal data is available in Our Privacy Policy.

PRODUCTS

Based on the Product We provide via the Platform, We may collect and process different categories of Your personal data.

You are registered on Our Platform as company

If You are registered on Our Platform as a company, We are authorized to process Your personal data via Our Platform once you expressed your consent with Our Privacy Policy and Terms of Use.

You are registered on Our Platform as talent

If You are registered on Our Platform as a talent, We are authorized to process Your personal data via Our Platform once you expressed your consent with Our Privacy Policy and Terms of Use.

MOBILE MESSAGING (SMS)

Turrior texts you only for security purposes (login, signup, password reset).

• “Opt-In” – entering your phone number and submitting the form.

• “Frequency” – one message per verification request.

• “Opt-Out” – reply “STOP” to cancel; reply “START” to resume.

• “HELP” – reply “HELP” or contact support@turrior.com.

SMS delivery is provided by Twilio Inc.; only your number and message content are shared.

5. GOOGLE USER DATA AND GMAIL INTEGRATION

Turrior allows authenticated company users to connect a Google account and communicate with registered Turrior talent users who have made their email address publicly available on the Turrior platform for contact by companies.

5.1 Google Data Accessed and How It Is Used

Turrior requests access to Google account profile information and Gmail data solely to provide user-facing email functionality.

Turrior uses:

• Gmail read access to retrieve the lists, metadata, content, and attachments of messages available through the Turrior email functionality;

• Gmail send access to send messages and replies from the connected Google account;

• Gmail modify access to create and apply the Turrior label and to mark an opened message as read;

• Gmail settings access to create filters that apply the Turrior label to future messages sent to or received from saved Turrior contacts; and

• Google profile access to display the connected account’s email address, name, and profile picture.

A company user cannot enter an arbitrary recipient address through the Turrior Gmail API. The user selects a saved Turrior contact, and Turrior obtains the recipient address from that talent user’s public Turrior profile.

Turrior does not send Gmail messages without a user-initiated action.

5.2 Message Visibility and Gmail Labels

Turrior’s Inbox, Sent, contact-conversation, message, reply, and attachment functionality is limited to messages carrying the Turrior Gmail label.

Messages sent through Turrior are assigned this label. Gmail filters created for saved Turrior contacts apply the label to future messages sent to or received from those contacts.

Existing historical messages are not scanned or labeled retroactively when a Turrior contact is added.

Messages without the Turrior label are not made available through Turrior.

Because filtering is based on the saved contact’s email address, future messages to or from that address may be labeled even if they were not originally created through Turrior.

5.3 Storage and Security

Gmail message bodies and attachment contents are retrieved from Google when required for a user-requested action.

The Turrior backend processes this content temporarily and does not store permanent copies of Gmail message bodies or attachments in its application database.

Turrior stores limited information required to maintain the integration, including the connected Gmail address, Google profile information, granted OAuth scopes, connection timestamps, encrypted OAuth tokens, and Turrior contact records.

OAuth access and refresh tokens are encrypted at the application level using authenticated AES-256-GCM encryption before they are stored in the database.

Encryption key material is maintained separately from the database in protected server-side configuration.

Google user data is transmitted over HTTPS using TLS.

Database backups are encrypted on the client before transfer to access-controlled Backblaze storage.

Access to production systems is restricted through authentication, authorization, role, and tenant-ownership controls.

General employees do not have direct access to the production database.

Production access is limited to specifically authorized administrators who require it to operate or secure the service.

Authorized personnel are subject to confidentiality and data-handling obligations.

Turrior does not intentionally include OAuth tokens, Gmail message bodies, or attachment contents in application logs.

Operational logs may contain limited technical information such as request paths, response status codes, error codes, timestamps, and identifiers needed to operate and secure the service.

5.4 Assistants, Sharing, and Limited Use

When a user expressly invokes an assistant feature, the specific Gmail data required to fulfill that request may be returned through Turrior’s authenticated interface to the assistant service selected and authorized by the user.

Such processing is limited to performing the requested user-facing action.

Turrior does not sell Google user data or use it for advertising, retargeting, creditworthiness, lending, data brokerage, surveillance, or unrelated profiling.

Turrior does not use Google Workspace API data to create, train, or improve generalized or non-personalized artificial intelligence or machine-learning models.

Turrior personnel do not read Gmail message content except where the user has expressly requested support involving specific data, where access is necessary to investigate a security issue or abuse, or where access is required by applicable law.

5.5 Retention, Disconnection, and Deletion

OAuth access and refresh tokens are retained only while the Gmail integration remains connected and is required to provide the requested functionality.

When a user disconnects Gmail, Turrior attempts to revoke the authorization with Google and permanently deletes the locally stored OAuth access token, refresh token, and token-expiration information.

Disconnecting Gmail does not delete the user’s Turrior account, public profile information, Turrior contacts, or other data belonging to the Turrior service.

Limited Google profile and connection records may remain associated with the Turrior account until the account is deleted or the user submits a valid deletion request.

Users may request deletion of their account and associated Google-derived data by business@turrior.com.

Deleted data may remain in encrypted backups for up to 30 days, after which the relevant backups expire according to Turrior’s backup-retention schedule.

Backup copies are not restored except for disaster recovery or security purposes.

Turrior’s use and transfer of information received from Google Workspace APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements.

 

Data retention: