Support Engineer III-Ext - AMZ9082375
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
Offer value
Medium value due to technical focus and support responsibilities, with opportunities for mentoring.
- Challenging role with a strong technical focus
- Mentoring opportunities to help junior engineers
- Diverse technology stack exposure
Pros
- Diverse engagement with AWS technologies and customer support
- Potential for mentorship which enhances leadership skills
- Opportunity to tackle complex technical problems
Cons
- High-stress environment due to critical issue resolutions
- Possible long hours or on-call responsibilities
- Dynamic technologies require continuous learning and adaptation
Who it's for
Intermediate • On-site or remote depending on the team
Good fit
- Support engineers with relevant technical experience
- Individuals interested in mentoring roles
- Candidates pursuing a technology-focused career
Not recommended for
- New graduates without hands-on experience
- Those seeking roles with limited technical challenge
- Individuals preferring stable, routine tasks
Motivation fit
Key skills
About the job
DESCRIPTION
MULTIPLE POSITIONS AVAILABLE
Employer: AMAZON WEB SERVICES, INC.
Offered Position: Support Engineer III-Ext
Job Location: Portland, Oregon
Job Number: AMZ9082375
Position Responsibilities:
Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the AWS customer com-munity and internal training. Assist customers on a wide variety of topics, including AWS cloud architecture, migration and troubleshooting complex performance issues. Mentor junior support engineers
Position Requirements:
Bachelor's degree or foreign equivalent degree in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field and one year of experience in the job offered or a related occupation. Employer will accept three years of experience as equivalent to the Bachelor's degree and one year of experience. Must have one year of experience in the following skill(s): (1) Linux or Windows systems administration; and (2) at least one of the following: (i.) database administration in MySQL, Oracle, PostgreSQL, MS-SQL, or MariaDB; (ii.) working with one of the following NoSQL technologies (DynamoDB, Redis, MongoDB, or Cassandra), and ETL tools in managing data workflow jobs; (iii.) Network administration (DNS, TCP/IP, BGP, Load Balancing, software-based IPSEC, SSL-based VPN solutions), and Virtualization (Hypervisors, VMware, or Xen); (iv.) working with one of the following programming languages (C++, Java, C#, .NET, Node.js, PHP, Python, or Ruby); or (v.) Chef/Puppet experience or DevOps back-ground and demonstrated knowledge of Git, Perforce, SVN, or TFVC.
Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
40 hours / week, 8:00am-5:00pm, Salary Range $121,000/year to $163,700/year.
Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:
https://www.aboutamazon.com/workplace/employee-benefits.#0000
