Support Engineer II-Ext - AMZ9082341
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
Offer value
This job offers a medium value score primarily due to its technical support focus, moderate salary range, and potential for remote working arrangements.
- Flexible remote working arrangements
- Exposure to diverse technical challenges in the AWS ecosystem
- Requires knowledge in various AWS-related technologies
Pros
- Remote work flexibility and ability to work from anywhere in the U.S.
- Opportunity to develop technical skills across a range of AWS services
- Exposure to innovative problem-solving in a supportive environment
Cons
- Moderate salary range ($95,600 - $160,000) without defined upper limits
- May involve high-pressure situations with critical customer issues
- Generalist nature may not deeply engage specialists
Who it's for
Junior to Mid • 100% remote
Good fit
- Support engineers looking to develop in a cloud environment
- Individuals interested in customer-facing technical roles
- Mentors keen to guide junior staff
Not recommended for
- Professionals looking for specialized roles only
- Candidates who prefer a structured workplace
- Those resistant to customer interaction
Motivation fit
Key skills
About the job
DESCRIPTION
MULTIPLE POSITIONS AVAILABLE
Employer: AMAZON WEB SERVICES, INC.
Offered Position: Support Engineer II-Ext
Job Location: Virtual Location, Washington
Job Number: AMZ9082341
Position Responsibilities:
Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the AWS customer community and internal training. Assist customers on a wide variety of topics, including AWS cloud architecture, migration and troubleshooting complex performance issues. Mentor junior support engineers.
Position Requirements:
Bachelor's degree or foreign equivalent degree in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field and one year of experience in the job offered or a related occupation. Employer will accept three years of experience as equivalent to the Bachelor's degree and one year of experience. Must have one year of experience in the following skill(s): (1) Linux or Windows systems administration; and (2) at least one of the following: (i.) database administration in MySQL, Oracle, PostgreSQL, MS-SQL, or MariaDB; (ii.) working with one of the following NoSQL technologies (DynamoDB, Redis, MongoDB, or Cassan-dra), and ETL tools in managing data workflow jobs; (iii.) Network administration (DNS, TCP/IP, BGP, Load Balancing, software-based IPSEC, SSL-based VPN solutions), and Virtualization (Hy-pervisors, VMware, or Xen); (iv.) working with one of the following programming languages (C++, Java, C#, .NET, Node.js, PHP, Python, or Ruby); or (v.) Chef/Puppet experience or DevOps back-ground and demonstrated knowledge of Git, Perforce, SVN, or TFVC. 100% telecommuting permitted, work may be performed from anywhere in the U.S.
Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
40 hours / week, 8:00am-5:00pm, Salary Range $95,600/year to $160,000/year.
Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:
https://www.aboutamazon.com/workplace/employee-benefits.#0000
