Support Engineer II-Ext - AMZ9442088
Content + Source + Freshness • 14 Dec 2025 • 95% confidence
Offer value
The position offers strong career growth opportunities and competitive compensation, supported by a globally recognized employer.
- Highly competitive salary: $95,600–$160,000/year
- Remote work with flexibility
- Strong career growth opportunities in tech support
Pros
- Highly competitive salary range ($95,600–$160,000/year) in the tech support sector.
- Remote work allowed with a strong emphasis on teamwork and collaboration.
- Opportunities to influence product and support improvements.
Cons
- High demand for technical troubleshooting capabilities.
- Job pressure due to complex problem-solving requirements.
- Requires comprehensive knowledge of multiple technologies.
Who it's for
Mid-level • Remote
Good fit
- Support engineers with a solid technical background
- Individuals looking to advance in customer service technology
- Professionals who thrive in remote collaborative environments
Not recommended for
- Candidates with no experience in technical support roles
- Those seeking fully office-based positions
- Individuals averse to solving technical problems.
Motivation fit
Key skills
About the job
Description
MULTIPLE POSITIONS AVAILABLE
Employer: AMAZON WEB SERVICES, INC.
Offered Position: Support Engineer II-Ext
Job Location: Dallas, Texas
Job Number: AMZ9442088
Position Responsibilities:
Solves customer’s cases through a variety of contact channels (telephone, email, and web/live chat), applying advanced troubleshooting techniques to provide tailored solutions and working with them to dive deep into the root cause of an issue. Drives initiatives that improve support-related processes and our customers’ experience. These can include tutorials, how-to videos, technical articles, trainings, among others. Leverages customer support experience to provide feedback to internal AWS teams on how to improve our services, and work on critical, highly complex customer problems that may span multiple AWS services. Continuously learning groundbreaking technologies and developing new technical skills and other professional competencies. Acts as interviewer in hiring processes, and coach/mentor new team members. 100% telecommuting permitted; work must be performed within the Dallas, TX area.
Position Requirements:
Bachelor's degree or foreign equivalent degree in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field and three years of experience in the job offered or a related occupation. Must have three years of experience in the following skills: (1) experience with system administration and troubleshooting any operating system (Linux or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL, or related); and (2) experience with troubleshooting database concepts, database administration (RDBMS, NoSQL, and Document DB), and data warehousing (high availability, DR, backup, performance tuning, and distributed systems). 100% telecommuting permitted; work must be performed within the Dallas, TX area.
Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
40 hours / week, 8:00am-5:00pm, Salary Range $95,600/year to $160,000/year.
Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:
https://www.aboutamazon.com/workplace/employee-benefits.#0000
