Support Engineer II-Ext - AMZ9082351
Content + Source + Freshness • 14 Dec 2025 • 95% confidence
Offer value
Solid value driven by a robust salary range and the opportunity to gain significant technical expertise in a leadership role.
- Salary: $95,600–$160,000/year
- Work directly with innovative AWS technologies
- Chance to tackle complex customer issues
- High-pressure environment can impact work-life balance
Pros
- Salary range ($95,600 - $160,000) is competitive in the support engineering field
- Chance to deepen technical knowledge in cloud operations and networking
- Engagement with cutting-edge AWS technologies
Cons
- High-pressure environment due to urgent customer issues
- Long hours, especially in crisis situations
- Complex technical challenges that may require advanced problem-solving
Who it's for
Mid-level to Senior • Remote and on-site options
Good fit
- Mid to senior-level support engineers
- Proficient troubleshooters looking to enhance cloud services
- Individuals who enjoy working in dynamic tech environments
Not recommended for
- Entry-level candidates without technical support experience
- Those preferring roles with minimal customer interaction
- Individuals wanting a predictable, routine job
Motivation fit
Key skills
About the job
Description
MULTIPLE POSITIONS AVAILABLE
Employer: AMAZON WEB SERVICES, INC.
Offered Position: Support Engineer II-Ext
Job Location: Portland, Oregon
Job Number: AMZ9082351
Position Responsibilities:
Provide advanced remote technical support to customers by responding to difficult technical inquiries related to critical production issues. Propose solutions to and resolve root causes of cloud network and system issues. Lead and oversee documenting corner case scenarios and troubleshooting workflows in AWS internal knowledge databases. Create tutorials and other technical materials for the AWS customer community. Navigate and configure complex Linux/Windows systems and troubleshoot difficult issues. Apply advanced knowledge of information science and technology to perform network troubleshooting of Amazon services using tools and technologies, including TCP/IP, DNS, DHCP, routing, switching, LAN/WAN, traceroute commands, iPerf, dig commands, and/or cURL. Execute migrations of existing on-premise environments to AWS Cloud and grow clients' existing cloud architecture by onboarding them onto new AWS services. Analyze product and reports on support performance metrics to measure support success and service performance and to drive customer facing platform improvements. Act as a liaison between service development team and support engineering team, communicating customer feedback through tech sync meetings for product and service improvement. Participate in bug bash events to identify straightforward bugs and improve documentation to support overall customer experience. Execute customer code assessments and support customers in code development to deploy customer applications on the AWS cloud.
Position Requirements:
Bachelor's degree or foreign equivalent degree in Computer Science, Networking, Information Technology, or a related field and two years of experience in the job offered or a related occupation. Must have two years of experience in the following skills: providing Linux or Windows operating system support or deploying and troubleshooting LAN, VPN, Firewalls, DNS ad TCP/IP, IPsec, and IDS/IPS systems.
Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
40 hours / week, 8:00am-5:00pm, Salary Range $95,600/year to $160,000/year.
Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:
https://www.aboutamazon.com/workplace/employee-benefits.#0000
