Support Engineer IV - AMZ9082402
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
Offer value
High value level given competitive pay and the opportunity to mentor in a leading tech company focused on customer support.
- Salary range of $90,400–$158,200/year.
- Engagement with complex technical challenges in AWS.
- Opportunity to mentor and lead junior staff.
Pros
- Salary range ($90,400–$158,200/year) is appealing for support engineering roles.
- Engagement in complex problem-solving with a diverse AWS technology stack.
- Opportunity to mentor junior staff and develop leadership skills.
Cons
- High level of responsibility for critical customer issues.
- Work can be demanding, especially during service outages.
- Possibly unpredictable workload depending on customer dynamics.
Who it's for
Mid to Senior-level • On-site or Hybrid
Good fit
- Experienced support engineers in cloud environments.
- Individuals keen on technical problem-solving.
- Candidates interested in mentorship roles.
Not recommended for
- Individuals without technical support experience.
- Job seekers preferring minimal customer interaction.
- Those uncomfortable with fast-paced environments.
Motivation fit
Key skills
About the job
DESCRIPTION
MULTIPLE POSITIONS AVAILABLE
Employer: AMAZON WEB SERVICES, INC.
Offered Position: Support Engineer IV
Job Location: Dallas, Texas
Job Number: AMZ9082402
Position Responsibilities:
Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the AWS customer community and internal training. Assist customers on a wide variety of topics, including AWS cloud architecture, migration and troubleshooting complex performance issues. Mentor junior support engineers.
Position Requirements:
Bachelor's degree or foreign equivalent degree in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field and one year of experience in the job offered or a related occupation. Employer will accept three years of experience as equivalent to the Bachelor's degree and one year of experience. Must have one year of experience in the following skill(s): (1) Linux or Windows systems administration; and (2) at least one of the following: (i.) database administration in MySQL, Oracle, PostgreSQL, MS-SQL, or MariaDB; (ii.) working with one of the following NoSQL technologies (DynamoDB, Redis, MongoDB, or Cassandra), and ETL tools in managing data workflow jobs; (iii.) Network administration (DNS, TCP/IP, BGP, Load Balancing, software-based IPSEC, SSL-based VPN solutions), and Virtualization (Hypervisors, VMware, or Xen); (iv.) working with one of the following programming languages (C++, Java, C#, .NET, Node.js, PHP, Python, or Ruby); or (v.) Chef/Puppet experience or DevOps background and demonstrated knowledge of Git, Perforce, SVN, or TFVC.
Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
40 hours / week, 8:00am-5:00pm, Salary Range $90,400/year to $158,200/year.
Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:
https://www.aboutamazon.com/workplace/employee-benefits. #0000
