Support Engineer IV - AMZ9160534
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
Offer value
The role offers solid compensation and the opportunity to work on complex technical problems, making it appealing to mid-career professionals.
- Salary range of $90,400 to $158,200/year
- Engagement with diverse technical challenges across AWS
- Potential to influence junior team members positively
- Requires handling high-pressure situations
Pros
- Salary range from $90,400–$158,200/year
- Engagement with complex problems across AWS services
- Opportunity to mentor and develop junior engineers
Cons
- High-pressure environment during critical incidents
- On-call responsibilities may disrupt work-life balance
- Expectations to consistently handle complex customer issues
Who it's for
Mid-Level • Onsite with some remote work possibilities
Good fit
- Support engineers with AWS experience
- Candidates seeking dynamic technical challenges
- Individuals interested in mentoring roles
Not recommended for
- Entry-level candidates without experience
- Those preferring predictable and less intensive roles
- Individuals uncomfortable in high-stress environments
Motivation fit
Key skills
About the job
DESCRIPTION
MULTIPLE POSITIONS AVAILABLE
Employer: AMAZON.COM SERVICES LLC
Offered Position: Support Engineer IV
Job Location: Malvern, Pennsylvania
Job Number: AMZ9160534
Position Responsibilities:
Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the AWS customer community and internal training. Assist customers on a wide variety of topics, including AWS cloud architecture, migration and troubleshooting complex performance issues. Mentor junior support engineers.
Position Requirements:
Bachelor's degree or foreign equivalent degree in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field and one year of experience in the job offered or a related occupation. Employer will accept three years of experience as equivalent to the Bachelor's degree and one year of experience. Must have one year of experience in the following skill(s): (1) Linux or Windows systems administration; and (2) at least one of the following: (i.) database administration in MySQL, Oracle, PostgreSQL, MS-SQL, or MariaDB; (ii.) working with one of the following NoSQL technologies (DynamoDB, Redis, MongoDB, or Cassandra), and ETL tools in managing data workflow jobs; (iii.) Network administration (DNS, TCP/IP, BGP, Load Balancing, software-based IPSEC, SSL-based VPN solutions), and Virtualization (Hypervisors, VMware, or Xen); (iv.) working with one of the following programming languages (C++, Java, C#, .NET, Node.js, PHP, Python, or Ruby); or (v.) Chef/Puppet experience or DevOps background and demonstrated knowledge of Git, Perforce, SVN, or TFVC.
Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
40 hours / week, 8:00am-5:00pm, Salary Range $90,400/year to $158,200/year.
Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:
https://www.aboutamazon.com/workplace/employee-benefits.#0000
