Support Engineer IV - AMZ9081301
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
Offer value
Similar to the other Support Engineer position, but offers opportunities in a different location with a similar skill set required.
- Salary Range: $90,400 - $158,200/year
- Engage with a wide variety of AWS services
- Contribute to instructional content for the engineering community
- Requires proven technical skills and customer interaction
Pros
- Engagement with diverse AWS services and customer challenges
- Good compensation aligned with experience
- Ability to write tutorials and contribute to the engineering community
Cons
- Fast-paced environment with intense support demands
- Potential for high-pressure scenarios during customer incidents
- Limited paths for advancement within the support structure
Who it's for
Mid-Level • On-site
Good fit
- Mid-career support engineers
- Individuals with technical acumen and customer focus
- Candidates eager to mentor others
Not recommended for
- New graduates without technical experience
- Individuals averse to customer service roles
- Those not ready for technical challenges
Motivation fit
Key skills
About the job
DESCRIPTION
MULTIPLE POSITIONS AVAILABLE
Employer: AMAZON.COM SERVICES LLC
Offered Position: Support Engineer IV
Job Location: Seattle, Washington
Job Number: AMZ9081301
Position Responsibilities:
Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the AWS customer community and internal training. Assist customers on a wide variety of topics, including AWS cloud architecture, migration and troubleshooting complex performance issues. Mentor junior support engineers.
Position Requirements:
Bachelor's degree or foreign equivalent degree in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field and one year of experience in the job offered or a related occupation. Employer will accept three years of experience as equivalent to the Bachelor's degree and one year of experience. Must have one year of experience in the following skill(s): (1) Linux or Windows systems administration; and (2) at least one of the following: (i.) database administration in MySQL, Oracle, PostgreSQL, MS-SQL, or MariaDB; (ii.) working with one of the following NoSQL technologies (DynamoDB, Redis, MongoDB, or Cassandra), and ETL tools in managing data workflow jobs; (iii.) Network administration (DNS, TCP/IP, BGP, Load Balancing, software-based IPSEC, SSL-based VPN solutions), and Virtualization (Hypervisors, VMware, or Xen); (iv.) working with one of the following programming languages (C++, Java, C#, .NET, Node.js, PHP, Python, or Ruby); or (v.) Chef/Puppet experience or DevOps background and demonstrated knowledge of Git, Perforce, SVN, or TFVC.
Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
40 hours / week, 8:00am-5:00pm, Salary Range $90,400/year to $158,200/year.
Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:
https://www.aboutamazon.com/workplace/employee-benefits#0000
