Support Engineer IV - AMZ9082260
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
Offer value
Solid opportunities for technical professionals, especially those looking to develop their troubleshooting and mentoring skills.
- Competitive salary: $90,400 - $158,200/year
- Hands-on role in a technology leader
- Mentoring opportunities available
- Requires solid troubleshooting skills
Pros
- Competitive salary aligned with technical support roles
- Hands-on experience with AWS Services and customer interaction
- Chance to mentor and influence junior engineers
Cons
- Role can be reactive with frequent urgent issues
- May involve high stress during critical events
- Limited advancement opportunities within technical support
Who it's for
Mid-Level • On-site
Good fit
- Mid-level support engineers
- Technical professionals ready to mentor
- Candidates who enjoy dynamic, customer-focused environments
Not recommended for
- Entry-level candidates without technical experience
- Individuals avoiding customer interactions
- Those not interested in support roles
Motivation fit
Key skills
About the job
DESCRIPTION
MULTIPLE POSITIONS AVAILABLE
Employer: AMAZON.COM SERVICES LLC
Offered Position: Support Engineer IV
Job Location: Austin, Texas
Job Number: AMZ9082260
Position Responsibilities:
Provide technical support, including fielding and handling customer issues via phone, chat, and email. Apply advanced troubleshooting techniques to provide unique solutions for critical, highly complex, customer problems that span multiple AWS services. Work with development teams to establish and improve end-to-end service support. Drive customer communication during critical events. Write tutorials, how-to videos, and other technical articles for the AWS customer community and internal training. Assist customers on a wide variety of topics, including AWS cloud architecture, migration and troubleshooting complex performance issues. Mentor junior support engineers.
Position Requirements:
Bachelor's degree or foreign equivalent degree in Computer Science, Information Science, Information Technology, Engineering, Mathematics, Physics, or a related field and one year of experience in the job offered or a related occupation. Employer will accept three years of experience as equivalent to the Bachelor's degree and one year of experience. Must have one year of experience in the following skill(s): (1) Linux or Windows systems administration; and (2) at least one of the following: (i.) database administration in MySQL, Oracle, PostgreSQL, MS-SQL, or MariaDB; (ii.) working with one of the following NoSQL technologies (DynamoDB, Redis, MongoDB, or Cassandra), and ETL tools in managing data workflow jobs; (iii.) Network administration (DNS, TCP/IP, BGP, Load Balancing, software-based IPSEC, SSL-based VPN solutions), and Virtualization (Hypervisors, VMware, or Xen); (iv.) working with one of the following programming languages (C++, Java, C#, .NET, Node.js, PHP, Python, or Ruby); or (v.) Chef/Puppet experience or DevOps back-ground and demonstrated knowledge of Git, Perforce, SVN, or TFVC.
Amazon.com is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.
40 hours / week, 8:00am-5:00pm, Salary Range $90,400/year to $158,200/year.
Amazon is a total compensation company. Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits. For more information, visit:
https://www.aboutamazon.com/workplace/employee-benefits. #0000
