Senior Customer Support Analyst Job in Colombo, Sri Lanka
Full Time
full time
Software Engineer
12 Aug 2025
Colombo
Verified by Turrior
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
75 / 100
Offer value
Moderate value due to solid industry presence, but requires significant experience in a specific regulatory environment.
- Requires 3+ years in customer-facing roles in regulated industries
- Good learning prospects in a reputable tech company
- Moderate job stability with some pressure in performance
Pros
- Established company with experience in diverse tech sectors including AI/ML and Cloud.
- Comprehensive skill development opportunities across customer support and technical integration.
Cons
- High experience requirement (3 years in regulated customer service roles).
- Potential for high-pressure situations given the customer service role.
Who it's for
Mid-Level • On-site
Good fit
- Experienced customer service professionals
- Candidates from the finance or insurance sectors
- Individuals keen on tech integration and customer relations
Not recommended for
- Inexperienced individuals lacking customer service background
- Those preferring remote work setups
Motivation fit
Desire to excel in customer relations within high-stakes environments.Interest in gaining industry experience in tech sectors.
Key skills
Customer service excellenceRegulatory complianceTechnical communication skills
Score: 75/100 AI verified analysis
About the job
Key Responsibilities Respond to customer enquiries and incidents with empathy, accuracy, and professionalism. Manage BAU (business-as-usual) tasks efficiently, ensuring service levels are met. Escalate complex issues appropriately and follow through to resolution. Maintain compliance with regulatory standards and internal procedures. Document interactions and outcomes clearly and accurately in service systems. Shape Required Skills & Experience Experience in customer service, preferably within a regulated industry (e.g. financial services, insurance). Strong communication skills in English, both written and verbal. Ability to manage multiple tasks and priorities effectively. Calm and composed when handling customer incidents or complaints.
Benefits
Consulting, Run Services, Corporate, Digital, Sales and Marketing, Delivery Management, Cloud and Infrastructure, Technology, Strategy, Customer Experience Transformation, EAI Middleware, Banking & Financial Services, ServiceNow, Core Tech .NET, Pega, Functional programming, Consulting & Advisory, Mainframe Apps, Data Integration, Delivery Transformation, Application Maintenance and support, Business intelligence., KPO, Other CRM and EAS packages, Cloud Application Engineering, Emerging Tech, Data Management, Healthcare & Life Sciences, Security, Cloud Infra & Security, Platform Assurance, Service Delivery Management, Azure, Program Management, Non-Functional Assurance, Mobile App Engineering, Web App Engineering, Telco, Insurance, Cloud Operations, Customer Experience, Business Analysis, AI/ML, SRE & Observability, DevOps, Data Testing and Validation, Infrastructure Maintenance and support, Others, AWS, Experience Design, Other BPM, Salesforce, Data Platforms, Digital Quality Assurance, Project Management, Core Tech Java
