Customer Support Engineer Job in Colombo, Sri Lanka
Full Time
full time
Engineer
6 Sep 2025
Colombo
Eligible Job
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
75 / 100
Offer value
Similar responsibilities to the previous role, providing a chance for development, particularly in a technical support context.
- Competitive prospects in technical support.
- Opportunity to enhance leadership and communication skills.
- Involvement in training programs.
- Stressful environment demanding high customer satisfaction.
Pros
- Involvement in customer training enhances product knowledge.
- Potential for bonuses encourages higher performance.
- Training and mentorship opportunities support career development.
Cons
- High-pressure environment due to customer satisfaction focus.
- Long hours may be commonplace.
- Strict adherence to procedures can limit flexibility.
Who it's for
Mid • Full-time in-office
Good fit
- Technical support specialists
- Candidates eager to mentor others
- Individuals looking to progress in customer service roles
Not recommended for
- Individuals with little to no experience
- Candidates seeking roles without direct customer interaction
- Those uncomfortable with formal procedures
Motivation fit
Desire to support customer success.Interest in technical troubleshooting and support.Motivation for leadership and team improvement.
Key skills
Technical supportCustomer trainingProblem-solvingCommunication
Score: 75/100 AI verified analysis
About the job
Key responsibilities & Accountabilities* Supervising and mentoring Enquiry Administrators to ensure adherence to established procedures and standards.* Providing comprehensive training to new Enquiry Administrators, ensuring they understand Clients specialist insurance offerings and workflow processes.* Monitoring the performance of Enquiry Administrators to ensure productivity and accuracy in submission processing.* Reviewing submissions logged by Enquiry Administrators for accuracy, completeness, and compliance with company guidelines* Conducting regular performance evaluations and providing constructive feedback to Enquiry Administrators.* Collaborating with the Underwriting Support Manager to implement improvements in enquiry logging processes and systems.* Serving as a point of contact for Enquiry Administrators, addressing queries and providing guidance as needed.* Compiling and presenting regular reports to the Underwriting Support Manager on enquiry logging metrics, including turnaround times and accuracy rates.Skills & Ability* Leadership and interpersonal skills, with the ability to motivate and inspire team members.* Excellent level of attention to detail including accurate written and numeracy skills;* Good command of the English language, both spoken and written;* Good communications skills, courtesy and patience.* Problem-solving skills, with the ability to resolve issues efficiently and effectively.Educational QualificationsGCSE or equivalent.
Benefits
Others, Consulting, Run Services, Corporate, Digital, Sales and Marketing, Delivery Management, Cloud and Infrastructure, Technology, Strategy, Customer Experience Transformation, EAI Middleware, Business Analysis, Data Testing and Validation, Banking & Financial Services, ServiceNow, Project Management, Core Tech .NET, Infrastructure Maintenance and support, Pega, Functional programming, Consulting & Advisory, Mainframe Apps, Data Integration, Delivery Transformation, AWS, Application Maintenance and support, Business intelligence., KPO, Other CRM and EAS packages, SAP, Cloud Application Engineering, Emerging Tech, Data Management, Healthcare & Life Sciences, Security, Cloud Infra & Security, Platform Assurance, Service Delivery Management, Azure, Program Management, Digital Quality Assurance, Non-Functional Assurance, Data Platforms, Mobile App Engineering, Web App Engineering, Telco, Core Tech Java
