Customer Support Engineer Job in Colombo, Sri Lanka
Full Time
full time
Engineer
6 Sep 2025
Colombo
Growth Opportunity
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
75 / 100
Offer value
Similar structure to other roles, focusing on customer support while enhancing team leadership and technical skills.
- Strong focus on team mentoring in customer support.
- Possibility of earning performance bonuses.
- Develop key management and technical skills.
- High-pressure environment managing customer relationships.
Pros
- Opportunity to train and manage a team.
- Mentoring role developing leadership qualities.
- Performance incentives offered.
Cons
- Potentially stressful due to high customer expectations.
- Days can involve significant problem-solving challenges.
- May require flexible working hours.
Who it's for
Mid • Full-time in-office
Good fit
- Mid-level professionals in technical support
- Aspiring team leaders
- Motivated individuals focused on customer satisfaction
Not recommended for
- Entry-level candidates without experience
- Those not seeking customer interactions
- Individuals preferring a more relaxed work environment
Motivation fit
Aspiration to lead and motivate a team.Focus on enhancing customer interaction skills.Interest in technical and problem-solving challenges.
Key skills
Team leadershipTechnical supportCustomer engagementProblem-solving
Score: 75/100 AI verified analysis
About the job
Key responsibilities & Accountabilities* Supervising and mentoring Enquiry Administrators to ensure adherence to established procedures and standards.* Providing comprehensive training to new Enquiry Administrators, ensuring they understand Clients specialist insurance offerings and workflow processes.* Monitoring the performance of Enquiry Administrators to ensure productivity and accuracy in submission processing.* Reviewing submissions logged by Enquiry Administrators for accuracy, completeness, and compliance with company guidelines* Conducting regular performance evaluations and providing constructive feedback to Enquiry Administrators.* Collaborating with the Underwriting Support Manager to implement improvements in enquiry logging processes and systems.* Serving as a point of contact for Enquiry Administrators, addressing queries and providing guidance as needed.* Compiling and presenting regular reports to the Underwriting Support Manager on enquiry logging metrics, including turnaround times and accuracy rates.Skills & Ability* Leadership and interpersonal skills, with the ability to motivate and inspire team members.* Excellent level of attention to detail including accurate written and numeracy skills;* Good command of the English language, both spoken and written;* Good communications skills, courtesy and patience.* Problem-solving skills, with the ability to resolve issues efficiently and effectively.Educational QualificationsGCSE or equivalent.
Benefits
Consulting, Run Services, Corporate, Digital, Sales and Marketing, Delivery Management, Cloud and Infrastructure, Technology, Strategy, Customer Experience Transformation, EAI Middleware, Banking & Financial Services, ServiceNow, Project Management, Core Tech .NET, Pega, Functional programming, Consulting & Advisory, Mainframe Apps, Data Integration, Delivery Transformation, Application Maintenance and support, Business intelligence., KPO, Other CRM and EAS packages, Cloud Application Engineering, Emerging Tech, Data Management, Healthcare & Life Sciences, Security, Cloud Infra & Security, Platform Assurance, Service Delivery Management, Azure, Program Management, Non-Functional Assurance, Mobile App Engineering, Web App Engineering, Telco, Insurance, Cloud Operations, Customer Experience, Business Analysis, AI/ML, SRE & Observability, DevOps, Data Testing and Validation, Infrastructure Maintenance and support, Others, AWS, Digital Quality Assurance, Experience Design, Other BPM, Salesforce, Core Tech Java, Data Platforms
