Customer Support Engineer Job in Colombo, Sri Lanka
Full Time
full time
Engineer
1 Sep 2025
Colombo
Verified by Turrior
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
80 / 100
Offer value
High value due to emphasis on leadership and responsibility in customer support, with opportunities for tangible impact.
- Leadership in customer support with significant responsibilities
- Focus on improving customer service quality
- Requires proactive engagement in team dynamics
- Exposure to complex customer service scenarios
Pros
- Opportunity to lead and manage a team
- Focus on enhancing customer satisfaction and service quality
- Exposure to diverse workflows and insurance specialties
Cons
- Leadership responsibilities can be demanding
- Need to address complex customer issues regularly
- May require substantial overtime during busy periods
Who it's for
Entry to Mid-level • Full-time, in-office
Good fit
- Experienced customer support agents
- Individuals ready to transition into leadership
- Team players interested in enhancing customer interactions
Not recommended for
- Candidates lacking customer service experience
- Those avoiding leadership roles
- Individuals preferring solely remote positions
Motivation fit
Commitment to enhancing customer experiencesDesire to take on leadership roles and team managementInterest in process improvement in customer service
Key skills
Customer SupportLeadershipQuality AssuranceCommunication
Score: 80/100 AI verified analysis
About the job
Key responsibilities & Accountabilities* Supervising and mentoring Enquiry Administrators to ensure adherence to established procedures and standards.* Providing comprehensive training to new Enquiry Administrators, ensuring they understand Clients specialist insurance offerings and workflow processes.* Monitoring the performance of Enquiry Administrators to ensure productivity and accuracy in submission processing.* Reviewing submissions logged by Enquiry Administrators for accuracy, completeness, and compliance with company guidelines* Conducting regular performance evaluations and providing constructive feedback to Enquiry Administrators.* Collaborating with the Underwriting Support Manager to implement improvements in enquiry logging processes and systems.* Serving as a point of contact for Enquiry Administrators, addressing queries and providing guidance as needed.* Compiling and presenting regular reports to the Underwriting Support Manager on enquiry logging metrics, including turnaround times and accuracy rates.Skills & Ability* Leadership and interpersonal skills, with the ability to motivate and inspire team members.* Excellent level of attention to detail including accurate written and numeracy skills;* Good command of the English language, both spoken and written;* Good communications skills, courtesy and patience.* Problem-solving skills, with the ability to resolve issues efficiently and effectively.Educational QualificationsGCSE or equivalent.
Benefits
Others, Consulting, Run Services, Corporate, Digital, Sales and Marketing, Delivery Management, Cloud and Infrastructure, Technology, Strategy, Customer Experience Transformation, EAI Middleware, Business Analysis, Data Testing and Validation, Banking & Financial Services, ServiceNow, Project Management, Core Tech .NET, Infrastructure Maintenance and support, Pega, Functional programming, Consulting & Advisory, Mainframe Apps, Data Integration, Delivery Transformation, AWS, Application Maintenance and support, Business intelligence., KPO, Other CRM and EAS packages, SAP, Cloud Application Engineering, Emerging Tech, Data Management, Healthcare & Life Sciences, Security, Cloud Infra & Security, Platform Assurance, Service Delivery Management, Azure, Program Management, Digital Quality Assurance, Non-Functional Assurance, Data Platforms, Mobile App Engineering, Web App Engineering, Telco, Core Tech Java
