Customer Support Engineer Job in Colombo, Sri Lanka
Full Time
full time
Engineer
1 Sep 2025
Colombo
Eligible Job
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
75 / 100
Offer value
The role offers solid potential for skill development in customer support and team management due to leadership responsibilities and a comprehensive training aspect.
- Competitive salary with performance-related bonuses
- Leadership role with team mentoring opportunities
- Solid training and growth in customer support skills
- May require handling stressful customer interactions
Pros
- Leading and mentoring a team enhances leadership skills.
- Opportunity for performance-based bonuses.
- Reputation of the company promotes job stability.
Cons
- Need to address complex customer issues can be stressful.
- Long hours may occasionally be required.
- Focus on compliance might limit creativity.
Who it's for
Mid • Full-time in-office
Good fit
- Aspiring customer support leaders
- Detail-oriented professionals
- People interested in improving team productivity
Not recommended for
- Entry-level candidates without experience
- Individuals who dislike client interaction
- Job seekers wanting fully remote work
Motivation fit
Desire to develop team management skills.Interest in improving customer service processes.Motivation to work within regulated industries.
Key skills
LeadershipCustomer relationship managementPerformance evaluationAttention to detail
Score: 75/100 AI verified analysis
About the job
Key responsibilities & Accountabilities* Supervising and mentoring Enquiry Administrators to ensure adherence to established procedures and standards.* Providing comprehensive training to new Enquiry Administrators, ensuring they understand Clients specialist insurance offerings and workflow processes.* Monitoring the performance of Enquiry Administrators to ensure productivity and accuracy in submission processing.* Reviewing submissions logged by Enquiry Administrators for accuracy, completeness, and compliance with company guidelines* Conducting regular performance evaluations and providing constructive feedback to Enquiry Administrators.* Collaborating with the Underwriting Support Manager to implement improvements in enquiry logging processes and systems.* Serving as a point of contact for Enquiry Administrators, addressing queries and providing guidance as needed.* Compiling and presenting regular reports to the Underwriting Support Manager on enquiry logging metrics, including turnaround times and accuracy rates.Skills & Ability* Leadership and interpersonal skills, with the ability to motivate and inspire team members.* Excellent level of attention to detail including accurate written and numeracy skills;* Good command of the English language, both spoken and written;* Good communications skills, courtesy and patience.* Problem-solving skills, with the ability to resolve issues efficiently and effectively.Educational QualificationsGCSE or equivalent.
Benefits
Others, Consulting, Run Services, Corporate, Digital, Sales and Marketing, Delivery Management, Cloud and Infrastructure, Technology, Strategy, Customer Experience Transformation, EAI Middleware, Business Analysis, Data Testing and Validation, Banking & Financial Services, ServiceNow, Project Management, Core Tech .NET, Infrastructure Maintenance and support, Pega, Functional programming, Consulting & Advisory, Mainframe Apps, Data Integration, Delivery Transformation, AWS, Application Maintenance and support, Business intelligence., KPO, Other CRM and EAS packages, SAP, Cloud Application Engineering, Emerging Tech, Data Management, Healthcare & Life Sciences, Security, Cloud Infra & Security, Platform Assurance, Service Delivery Management, Azure, Program Management, Digital Quality Assurance, Non-Functional Assurance, Data Platforms, Mobile App Engineering, Web App Engineering, Telco, Core Tech Java
