Customer Support Engineer Job in Colombo, Sri Lanka
Full Time
full time
Engineer
6 Sep 2025
Colombo
Verified by Turrior
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
80 / 100
Offer value
High value due to significant leadership responsibilities in customer support, enhancing operational processes and team performance.
- Leadership responsibilities in customer support
- Effective team management opportunity
- Focus on process improvement and customer satisfaction
- Requires proactive teamwork and problem-solving
Pros
- Strong focus on team leadership and development
- Exposure to diverse customer scenarios in a global service environment
- Opportunities for impactful process improvement initiatives
Cons
- Challenging to manage customer expectations effectively
- Requires adaptability in a rapidly changing environment
- Potentially long hours during peak customer needs
Who it's for
Entry to Mid-level • Full-time, in-office
Good fit
- Customer support professionals ready for leadership
- Individuals enthusiastic about team performance improvement
- Candidates seeking dynamic and varied work
Not recommended for
- Entry-level candidates without experience
- Those who avoid leadership roles
- Individuals preferring static work environments
Motivation fit
Passion for enhancing customer service qualityEagerness to take on leadership and operational rolesInterest in driving improvements in team performance
Key skills
Customer SupportTeam ManagementOperational ExcellenceCommunication
Score: 80/100 AI verified analysis
About the job
Key responsibilities & Accountabilities* Supervising and mentoring Enquiry Administrators to ensure adherence to established procedures and standards.* Providing comprehensive training to new Enquiry Administrators, ensuring they understand Clients specialist insurance offerings and workflow processes.* Monitoring the performance of Enquiry Administrators to ensure productivity and accuracy in submission processing.* Reviewing submissions logged by Enquiry Administrators for accuracy, completeness, and compliance with company guidelines* Conducting regular performance evaluations and providing constructive feedback to Enquiry Administrators.* Collaborating with the Underwriting Support Manager to implement improvements in enquiry logging processes and systems.* Serving as a point of contact for Enquiry Administrators, addressing queries and providing guidance as needed.* Compiling and presenting regular reports to the Underwriting Support Manager on enquiry logging metrics, including turnaround times and accuracy rates.Skills & Ability* Leadership and interpersonal skills, with the ability to motivate and inspire team members.* Excellent level of attention to detail including accurate written and numeracy skills;* Good command of the English language, both spoken and written;* Good communications skills, courtesy and patience.* Problem-solving skills, with the ability to resolve issues efficiently and effectively.Educational QualificationsGCSE or equivalent.
Benefits
Others, Consulting, Run Services, Corporate, Digital, Sales and Marketing, Delivery Management, Cloud and Infrastructure, Technology, Strategy, Customer Experience Transformation, EAI Middleware, Data Testing and Validation, Banking & Financial Services, ServiceNow, Project Management, Core Tech .NET, Infrastructure Maintenance and support, Pega, Functional programming, Consulting & Advisory, Mainframe Apps, Data Integration, Delivery Transformation, AWS, Application Maintenance and support, Business intelligence., KPO, Other CRM and EAS packages, Cloud Application Engineering, Emerging Tech, Data Management, Healthcare & Life Sciences, Security, Cloud Infra & Security, Platform Assurance, Service Delivery Management, Azure, Program Management, Non-Functional Assurance, Data Platforms, Mobile App Engineering, Web App Engineering, Telco, Core Tech Java, Insurance, Cloud Operations, Customer Experience, Business Analysis
