Customer Support Engineer Job in Colombo, Sri Lanka
Full Time
full time
Engineer
6 Sep 2025
Colombo
Verified by Turrior
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
80 / 100
Offer value
High value position focusing on enhanced customer interaction, leadership capability, and significant process optimization.
- Strong leadership role focused on customer service enhancement
- Opportunity for operational impact in a large company
- Requires engagement in team management
- Involves resolution of complex customer issues
Pros
- Leadership experience with potential for operational impact
- Role in improving customer service processes
- Collaboration within a diverse team structure
Cons
- Pressure from handling customer expectations and complaints
- Requires agility in problem resolution
- Longer hours may be expected during peak times
Who it's for
Entry to Mid-level • Full-time, in-office
Good fit
- Experienced customer support professionals
- Leaders ready to enhance team performance
- Candidates aiming for growth in service environments
Not recommended for
- Newcomers without customer experience
- Those who prefer limited interaction with customers
- Individuals avoiding responsibility and teamwork
Motivation fit
Commitment to enhancing service qualityDesire to lead and manage a teamInterest in driving operational efficiencies
Key skills
Customer Service LeadershipProcess ImprovementTeam CollaborationCommunication
Score: 80/100 AI verified analysis
About the job
Key responsibilities & Accountabilities* Supervising and mentoring Enquiry Administrators to ensure adherence to established procedures and standards.* Providing comprehensive training to new Enquiry Administrators, ensuring they understand Clients specialist insurance offerings and workflow processes.* Monitoring the performance of Enquiry Administrators to ensure productivity and accuracy in submission processing.* Reviewing submissions logged by Enquiry Administrators for accuracy, completeness, and compliance with company guidelines* Conducting regular performance evaluations and providing constructive feedback to Enquiry Administrators.* Collaborating with the Underwriting Support Manager to implement improvements in enquiry logging processes and systems.* Serving as a point of contact for Enquiry Administrators, addressing queries and providing guidance as needed.* Compiling and presenting regular reports to the Underwriting Support Manager on enquiry logging metrics, including turnaround times and accuracy rates.Skills & Ability* Leadership and interpersonal skills, with the ability to motivate and inspire team members.* Excellent level of attention to detail including accurate written and numeracy skills;* Good command of the English language, both spoken and written;* Good communications skills, courtesy and patience.* Problem-solving skills, with the ability to resolve issues efficiently and effectively.Educational QualificationsGCSE or equivalent.
Benefits
Consulting, Run Services, Corporate, Digital, Sales and Marketing, Delivery Management, Cloud and Infrastructure, Technology, Strategy, Customer Experience Transformation, EAI Middleware, Banking & Financial Services, ServiceNow, Core Tech .NET, Pega, Functional programming, Consulting & Advisory, Mainframe Apps, Data Integration, Delivery Transformation, Application Maintenance and support, Business intelligence., KPO, Other CRM and EAS packages, Cloud Application Engineering, Data Management, Healthcare & Life Sciences, Security, Cloud Infra & Security, Platform Assurance, Service Delivery Management, Azure, Program Management, Non-Functional Assurance, Mobile App Engineering, Web App Engineering, Telco, Insurance, Cloud Operations, Customer Experience, Business Analysis, AI/ML, SRE & Observability, DevOps, Data Testing and Validation, Infrastructure Maintenance and support, AWS, Experience Design, Other BPM, Salesforce, Data Platforms, Project Management, Core Tech Java, Data Governance, Emerging Tech, Digital Quality Assurance, SAP
