Account Resolution Specialist - Remote
15 Jun 2024
United States
Verified by Turrior
Content + Source + Freshness • 13 Feb 2026 • 95% confidence
75 / 100
Offer value
Solid opportunity with flexibility and focus on teamwork, but limited in traditional benefits.
- Remote work option provides flexibility
- Engagement with B2B clients enhances experience
- Collaborative environment focused on resolution
Pros
- Remote work opportunity allows for flexibility
- Engagement with B2B clients can provide valuable experience
- Focus on teamwork and collaboration to resolve issues
Cons
- No specific salary or commission details presented
- Potential for high-pressure situations when handling collections
- Team dynamics may vary which can affect cooperation
Who it's for
Mid-level • Remote
Good fit
- Mid-level professionals in B2B collections
- Candidates with negotiation skills and customer service focus
- Individuals looking for remote work flexibility
Not recommended for
- Entry-level candidates without relevant experience
- Individuals seeking on-site roles
- Those preferring structured, less dynamic environments
Motivation fit
Interest in a flexible, remote work environmentDesire to resolve customer issues through negotiationDrive to maintain client relationships positively
Key skills
CommunicationNegotationAttention to detailAdaptability
Score: 75/100 AI verified analysis
About the job
Credit Key’s mission is to deliver a superior business payment experience at B2B point-of-purchase. Our core product allows B2B merchants to offer buy-now-pay-later financing at ecommerce checkout.
About the Role
Credit Key is seeking an experienced account resolution specialist to join our risk team. This position reports to the Sr. Manager of Loss Control and is responsible for performing a variety of (B2B) collection tasks on delinquent accounts.
What you'll do
- Contact delinquent customers via phone and email to resolve outstanding debt
- Negotiating repayment terms to resolve delinquency within allowable timeframes
- Timely and accurately process ACH and debit card payments
- Maintain documentation of all collection activities
- Ensure reported bankruptcies are logged according to outlined procedures
- Investigate and resolve any collection billing discrepancies or disputes
- Work with customer support and collections partners to resolve collections related issues that may arise
- Performs other duties as assigned
