Account Resolution Specialist at Sentry
7 Oct 2025
Everett, WA, USA
Verified by Turrior
Content + Source + Freshness • 16 Dec 2025 • 95% confidence
78 / 100
Offer value
Strong offer due to favorable work-life balance, supportive culture, and potential for uncapped earnings.
- Family-friendly work schedule with no weekends
- Potential to earn significant monthly commission
- Supportive and competitive team environment
Pros
- Family-friendly schedule with no weekends
- Supportive team environment with opportunities for recognition
- Potential to earn additional commissions beyond base salary
Cons
- Requires ability to handle rejection and stressful communication
- Commission earnings are not guaranteed, may vary significantly
- Involves working onsite which may not appeal to remote workers
Who it's for
Entry to Mid-level • Onsite
Good fit
- Customer service professionals looking to transition into collections
- Individuals who thrive in competitive, incentive-driven roles
- Motivated candidates seeking a supportive team environment
Not recommended for
- Individuals uncomfortable with collections or debt discussions
- Candidates looking for fully remote work options
- People lacking resilience to handle stress and rejection
Motivation fit
Desire for a rewarding role in collections with a focus on empathyInterest in commission-based earnings and added incentivesCommitment to maintaining compliance and professionalism in communications
Key skills
NegotiationVerbal and written communicationProblem-solvingOrganizational skills
Score: 78/100 AI verified analysis
About the job
We are a full-service agency specializing in 3rd-party account receivables, operating under new ownership and leadership with a fresh vision, modern culture, and renewed focus on both our people and our clients.
At Sentry, we focus on solutions — not pressure — in every consumer interaction. We believe in compassionate collections: treating every consumer with fairness, respect, and professionalism. Our culture is built on family, opportunity, and accountability — and our best agents thrive here because they’re supported and rewarded.
As part of the TrueAccord brand, we’re helping change the perception of collections by combining empathy with efficiency. This approach has not only transformed the industry, but also is helping consumers get back on track financially and move forward with confidence.
We're hiring 10+ new team members for our Account Resolution Specialist role here at Sentry Credit, located onsite in Everett, WA and focused on 3rd Party debt servicing.
What You'll Do
- Manage inbound and outbound calls with professionalism
- Negotiate fair payment plans and settlements with consumers
- Document all communications and account activity accurately
- Investigate and resolve disputes or billing discrepancies
- Ensure compliance with FDCPA and all company standards
- Balance independent work with strong team collaboration
Who You Are:
- Experience in 3rd-party collections preferred, but we encourage those with customer service or sales backgrounds to apply!
- Outstanding verbal/written communication — professional tone always
- Ability to remain calm under pressure and handle rejection
- Goal-oriented, self-motivated, and competitive mindset
- Detail-oriented with strong organizational skills
- Comfortable using multiple systems/screens simultaneously
- Positive attitude, adaptability, and strong work ethic
Why You'll Stay:
- No weekends – family-friendly schedule
- Supportive team environment with a competitive edge
- Fun monthly recognition contests and incentives
- Full benefits package: medical, dental, vision, 401K Paid vacation + personal time off
- Long-term career growth in 3rd-party collections
In addition to monthly contests & various incentives (individual and/or team) those on our 3rd Party Collector Team also earn COMMISSION (UNCAPPED) in addition to their hourly pay! While commissions are not guaranteed, our top earners have historically made $2,000 to 3,000 (or more) per month!
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