Account Resolutions Specialist
Content + Source + Freshness • 14 Feb 2026 • 95% confidence
Offer value
Strong opportunity with a focus on customer experience and retention, in a progressive tech environment.
- Strong focus on customer experience and retention strategies
- Opportunity to influence customer engagement positively
- Flexible, remote working environment
Pros
- Focus on customer satisfaction and retention strategies
- Potential for significant influence on customer experiences
- Dynamic and collaborative work environment
Cons
- Some roles may involve challenging conversations with clients
- Fast-paced environment may not suit everyone
- Limited clarity on salary and overall benefits
Who it's for
Mid-level • Remote
Good fit
- Customer service and retention experts
- Individuals who thrive in fast-paced, tech-savvy roles
- Professionals focused on enhancing customer satisfaction
Not recommended for
- Candidates uncomfortable with high customer interaction
- Individuals seeking traditional corporate environments
- Job seekers preferring minimal role ambiguity
Motivation fit
Key skills
About the job
Job Description
Where you’ll work: Brazil, (remote-centric)
Customer Care and Success at GoTo
We believe in making IT easy. By delivering solutions that make it easy to securely connect, collaborate and be flexible above all else, we empower everyone to live their best life, at work and beyond. We try to live by a basic mantra: simplify to automate, automate to simplify. This is where you help us achieve our mission.
Your Day to Day
As an Account Resolutions Specialist, you would be working on:
Retention: You will use a forward-thinking mindset to negotiate contracts and propose thoughtful solutions that provide mutually beneficial results for GoTo and our clients
Customer Service: You will use empathy to deliver excellent customer experiences so as to better understand the needs of and delight our customers
Collaboration: You will take inbound calls from customers and make outbound contact to clients and internal partners to best resolve contract changes
Business Strategy: You will keep current on features and functionality, billing, and promotional programs as well as those of competitors to ensure we are providing value to each interaction
Performance: You will be accountable for meeting and exceeding performance goals including productivity, customer satisfaction, issue resolution and retention
What We’re Looking For
As an Account Resolutions Specialist, your background will look like:
For review, please apply with an English-version of your CV/resume
3+ years of experience in a similar role working on a team focused on customer service or retention
Basic knowledge and understanding of economic fundamentals
Listen, assess, and communicate effectively and positively under challenging circumstances
Adapt and work efficiently while managing multiple simultaneous tasks in a rapidly changing dynamic environment
Comfortable navigating multiple systems while talking with customers
Advanced communications skills in English (both written and spoken above 80%).
At GoTo, authenticity and inclusive culture are key to our thriving workplace, where diverse perspectives drive innovation and growth. Our team of GoGetters is passionate about learning, exploring, and working together to achieve success while staying committed to delivering exceptional experiences for our customers. We take pride in supporting our employees with comprehensive.
