Customer Service Representative (Remote – Colombia-Based Only)
Customer Service
$1750/mo
remote
Full-time/Contractor
8 May 2026
Sunny Bliss Plumbing & Air is expanding our remote team and looking for a Customer Service Representative based in Colombia to support our residential plumbing & HVAC customers in Miami.
You’ll be the first point of contact for customers calling about plumbing or AC issues—listening carefully, asking the right questions, and providing a calm, compassionate experience while you schedule the right next steps with our field technicians.
This role is ideal for someone with excellent spoken and written English, strong phone presence, and a genuine desire to help people when they’re stressed or dealing with home emergencies.
Key responsibilities
- Based in Colombia with a stable internet connection
- Fluent English (spoken and written) – non-negotiable
- 2+ years of experience in customer service, outbound calling, or inside sales
- Confident communicator with strong phone presence and follow-up skills
- Comfortable in remote environments, including Zoom meetings with camera on
- Organized, proactive, and able to work independently while collaborating with a remote team
- Sales-oriented mindset with a genuine focus on customer experience
- Alignment with our core values: Integrity, Accountability, Constant Improvement, Teamwork, and Desire to Win
Skills & Qualifications
- 2+ years of experience in a customer service, call center, or dispatcher role (preferably phone-based).
- Fluent, near-native spoken English with clear pronunciation and excellent listening skills.
- Strong empathy and customer-first mindset; you stay calm and kind when customers are stressed.
- Experience working with US-based customers is a strong plus.
- Comfortable working with basic CRMs, scheduling or ticketing systems.
- Ability to multitask: talk, listen, and type notes at the same time.
- Reliable internet connection, quiet workspace, and a good-quality headset for calls.
- Responsible, punctual, and highly organized with strong attention to detail.
- Willingness to learn about plumbing & HVAC basics (we’ll train you).
Benefits
- Competitive compensation (discussed during the interview process)
- Paid weekly
- Performance-based bonuses tied to results and follow-up quality
- Long-term opportunity with a growing U.S.-based company
- Clear growth path as the company scales
- Supportive leadership and a team that values ownership and accountability flexibility benefits that come from working remotely
