Customer Success Executive [Bengaluru, India]
Content + Source + Freshness • 16 Dec 2025 • 95% confidence
Offer value
This role provides excellent opportunities for relationship management and customer engagement within the growing logistics sector.
- Engage with a growing logistics platform
- Opportunities in customer relationship management
- Develop analytical skills for data-driven outcomes
- Remote position with potential for diverse career paths
Pros
- Engagement in a high-growth, dynamic industry (logistics/e-commerce).
- Opportunity to develop key skills in customer success and data analysis.
- Diverse work environment with a focus on flexibility and merit-based growth.
Cons
- Requires proficiency in technical platforms which may limit some candidates.
- Expectation of regular interaction with clients that may be demanding.
- Variable workload based on customer needs may affect stability.
Who it's for
Mid Level • Remote
Good fit
- Customer success professionals
- Analytical thinkers with logistical backgrounds
- Individuals eager to enhance client relations
Not recommended for
- Entry-level professionals without relevant experience
- Candidates unwilling to work closely with clients
- Individuals lacking interest in analytical roles
Motivation fit
Key skills
About the job
What you'll focus on
1. Relationship Management
Own and manage relationships with UAE-based clients.
Conduct regular touchpoints—including check-ins and monthly/quarterly business reviews.
Identify areas of improvement and growth opportunities.
2. Onboarding
Collaborate closely with the onboarding team to onboard new customers.
Set expectations, clarify client needs, and ensure a smooth transition into our platform.
3. Training
Provide in-depth training to customers on platform tools and features.
Work closely with the product team to ensure customers fully understand and utilize platform capabilities.
4. Data Analysis & Insights
Analyze customer data to identify trends and areas for improvement.
Develop strategies to increase retention, reduce churn, and improve revenue.
5. Customer Advocacy
Represent customer needs internally; share insights with cross-functional teams.
Ensure the platform evolves to meet customer requirements.
6. Cross-Functional Collaboration
Work with Sales, Operations, and Product teams to deliver an exceptional customer experience.
7. Renewals & Upsells
Drive contract renewals.
Identify upsell and cross-sell opportunities and clearly communicate our value proposition.
8. Freight Desk Support
Assist the Operations Manager in handling freight requests (Land/Air/Ocean).
Coordinate and manage transport activities.
What you bring
Experience
2–5 years in Customer Success or Account Management roles.
Experience handling business customers in logistics, e-commerce, or quick commerce.
Technical Skills
Working knowledge of WMS, OMS, and TMS platforms.
Ability to troubleshoot customer issues independently.
Strong analytical skills to interpret customer data and drive insights.
Behavioral Skills
Excellent communication skills with both technical and non-technical audiences.
Strong active listening and customer empathy.
Analytical thinker with the ability to identify patterns and solve problems.
Soft Skills
Strong relationship management and stakeholder coordination abilities.
Education
Bachelor’s degree minimum; Master’s degree is a plus.
Preferably in Business or Supply Chain.
Languages
Fluent in English and Hindi.
Malayalam is an advantage.
What you'll get
We are meritocratic and believe in the potential of our employees, we look to go further each time and develop as a team.
In addition to an exceptional culture, fostered by 3 great founders, you’ll also get the following;
- Annual Bonus
- 25 days leave.
- Health Insurance.
- Macbook.
- Annual L&D support.
Please limit to one application
About us
Locad is the logistics engine for e-commerce brands to automatically store, pack, ship, and track orders across Asia-Pacific.
Our tech platform syncs inventory across online channels and organizes end-to-end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, the Philippines, Thailand, Hong Kong, and Australia, with more locations opening soon.
Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward.
Locad. All Systems Go.
