Customer Success Executive [Bengaluru, India]
Content + Source + Freshness • 17 Dec 2025 • 95% confidence
Offer value
This position is akin to the previous one, with similar opportunities for professional growth in a thriving sector.
- Involvement in growing e-commerce logistics
- Focus on client engagement skills
- Remote position suitable for analytical thinkers
- Dynamic work environment fostering innovation
Pros
- Possibility to work with diverse clients in logistics.
- Valuable experience in customer education and product utilization.
- Dynamic work environment that values employee input.
Cons
- Requires specific platform knowledge limiting entry.
- Involves extensive interaction with clients which could be taxing.
- Variable responsibilities based on customer demands.
Who it's for
Mid Level • Remote
Good fit
- Professionals in customer success roles
- Analytically minded individuals
- Those looking to improve customer experiences
Not recommended for
- Candidates without logistics experience
- Entry-level individuals in customer support
- Those resisting client-facing roles
Motivation fit
Key skills
About the job
What you'll focus on
1. Relationship Management
Own and manage relationships with UAE-based clients.
Conduct regular touchpoints—including check-ins and monthly/quarterly business reviews.
Identify areas of improvement and growth opportunities.
2. Onboarding
Collaborate closely with the onboarding team to onboard new customers.
Set expectations, clarify client needs, and ensure a smooth transition into our platform.
3. Training
Provide in-depth training to customers on platform tools and features.
Work closely with the product team to ensure customers fully understand and utilize platform capabilities.
4. Data Analysis & Insights
Analyze customer data to identify trends and areas for improvement.
Develop strategies to increase retention, reduce churn, and improve revenue.
5. Customer Advocacy
Represent customer needs internally; share insights with cross-functional teams.
Ensure the platform evolves to meet customer requirements.
6. Cross-Functional Collaboration
Work with Sales, Operations, and Product teams to deliver an exceptional customer experience.
7. Renewals & Upsells
Drive contract renewals.
Identify upsell and cross-sell opportunities and clearly communicate our value proposition.
8. Freight Desk Support
Assist the Operations Manager in handling freight requests (Land/Air/Ocean).
Coordinate and manage transport activities.
What you bring
Experience
2–5 years in Customer Success or Account Management roles.
Experience handling business customers in logistics, e-commerce, or quick commerce.
Technical Skills
Working knowledge of WMS, OMS, and TMS platforms.
Ability to troubleshoot customer issues independently.
Strong analytical skills to interpret customer data and drive insights.
Behavioral Skills
Excellent communication skills with both technical and non-technical audiences.
Strong active listening and customer empathy.
Analytical thinker with the ability to identify patterns and solve problems.
Soft Skills
Strong relationship management and stakeholder coordination abilities.
Education
Bachelor’s degree minimum; Master’s degree is a plus.
Preferably in Business or Supply Chain.
Languages
Fluent in English and Hindi.
Malayalam is an advantage.
What you'll get
We are meritocratic and believe in the potential of our employees, we look to go further each time and develop as a team.
In addition to an exceptional culture, fostered by 3 great founders, you’ll also get the following;
- Annual Bonus
- 25 days leave.
- Health Insurance.
- Macbook.
- Annual L&D support.
Please limit to one application
About us
Locad is the logistics engine for e-commerce brands to automatically store, pack, ship, and track orders across Asia-Pacific.
Our tech platform syncs inventory across online channels and organizes end-to-end order fulfillment through our reliable network of warehouses and shipping partners across Singapore, the Philippines, Thailand, Hong Kong, and Australia, with more locations opening soon.
Hundreds of brands now have access to the Locad logistics engine, allowing faster shipping, reduced costs, and exponential growth. Equipped with the technology, infrastructure, and partners running on one integrated system, Locad is on a mission to propel every business forward.
Locad. All Systems Go.
