Customer Success Manager-Bangalore
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
Offer value
High value attributed to strong technical required expertise combined with impactful customer-facing responsibilities, but moderate due to potential job pressure from customer demands.
- Influence directly on customer success and product adoption
- Engage with cutting-edge analytics technologies
- Opportunities for mentoring junior team members
- Moderate working conditions with potential pressure from clients
Pros
- Engaged role with direct influence on customer success and retention
- Opportunity to work with advanced analytics and cloud technologies
- Potential for excellent career advancement within a growing company
Cons
- High-pressure environment due to customer expectations
- Limited information on compensation structure
- Possible requirement for extensive working hours to meet client needs
Who it's for
Mid to Senior Level • On-site
Good fit
- Customer success professionals with technical backgrounds
- Data analysts keen on direct client engagement
- Tech-savvy individuals interested in strategic partnership with customers
Not recommended for
- Entry-level candidates without relevant experience
- Individuals preferring isolated, non-client facing roles
- Job seekers prioritizing fully remote openings over on-site
Motivation fit
Key skills
About the job
Customer Success Manager
Please note- This is for Bangalore location
As a Customer Success Manager at DataPelago, you will play a critical role in ensuring our customers achieve meaningful outcomes using our advanced analytics engine built for Lakehouse platforms. You will partner closely with clients to understand their goals, drive adoption of our product, and deliver long-term value through ongoing engagement, technical enablement, and strategic guidance.
This is a hands-on role that requires a deep understanding of data engineering, analytics, Lakehouse architectures (e.g., Delta Lake, Apache Iceberg), and related cloud technologies. You will serve as a trusted advisor to your customers, helping them to integrate, optimize, and expand their use of DataPelago within their data ecosystem.
Key Responsibilities
- Serve as the primary post-sales point of contact and advocate for customers, ensuring a seamless onboarding and implementation process.
- Build deep relationships with technical and business stakeholders to align product capabilities with customer goals.
- Drive product adoption and usage, delivering measurable business outcomes that demonstrate the value of DataPelago.
- Proactively identify risks to customer success and create strategies to mitigate churn while maximizing growth opportunities.
- Partner with sales, product, and engineering teams to communicate customer feedback and drive continuous product improvement.
- Guide clients in co-existing and integrating DataPelago alongside other analytics engines (e.g., Databricks, Snowflake, Dremio) within Lakehouse environments.
- Conduct product walkthroughs, knowledge transfer sessions, and enablement workshops for technical and non-technical teams.
- Support the development of customer reference architectures and case studies based on successful deployments.
- Collaborate with system integrators, consultants, and other partners to ensure joint success in complex enterprise environments.
- Mentor junior team members and contribute to the overall growth of the Customer Success team.
- Handling escalations and production issues
- funneling improvements from bugs encountered in customer environment to bug fixes, features and supportability enhancements in the product.
Qualifications
- Proven experience in customer-facing roles such as Customer Success, Solutions Engineering, Technical Account Management, or Post-Sales Consulting.
- Strong technical acumen in Lakehouse platforms, data engineering, analytics, SQL, and AI/ML.
- Hands-on expertise in public cloud platforms (AWS, Azure, GCP) and common data tools (Spark, Python, Scala, Java).
- Ability to clearly communicate complex technical concepts to both technical and business audiences.
- Experience with onboarding, driving adoption, and demonstrating ROI in enterprise software environments.
- Excellent collaboration and stakeholder management skills.
- Bachelor’s degree in Computer Science, Engineering, or a related field; Master's preferred.
