Customer Service representative
Content + Source + Freshness • 14 Feb 2026 • 95% confidence
Offer value
Moderate value due to remote work flexibility and direct client interaction, although the pay rate lacks specificity and growth opportunities are unclear.
- Flexibility of remote work setup
- Engaging role in customer service within insurance sector
- Skills development in claims handling and resolution
Pros
- Remote work options provide flexibility
- Industry relevance in a high-demand customer service sector
- Opportunity for skills development in claim resolution and customer interaction
Cons
- Unclear pay structure with mention of W2 without a specific figure
- Potentially limited career progression opportunities
- High-pressure environment may impact work-life balance
Who it's for
Entry to Mid-level • Fully remote, call center environment
Good fit
- Customer service professionals
- Job seekers looking for remote flexibility
- Individuals skilled at electronic communication
Not recommended for
- High-level professionals desiring strategic roles
- Candidates needing clear career advancement paths
- Individuals avoiding high-volume call environments
Motivation fit
Key skills
About the job
Hi,
We have an excellent opportunity for “Client Services Representative” with Direct client. If this sounds interesting please send the following details or do call me on (609)-454-3209 Ext 116.
Available for the project:
Rate per hour on W2:
Current Location:
Updated Resume:
Visa Status:
Position Details:
Job Title: Client Services Representative
Job Location: Remote (Liberty Lake)
Duration: 6+ Months
Job Description
Under moderate supervision, provides excellent customer service with timely and accurate information and service to policyholders, 3PCs and agents when filing a claim. May independently solve problems of limited scope and complexity. Performs in a fast-paced, high-production, high-volume environment that focuses heavily on customer service. Work is driven primarily by inbound calls and communications.
Job Responsibilities
· Help customers in their time of need by building rapport, responding to, and resolving inbound phone calls in a fast paced call center environment. This is done by conveying a calm, caring attitude, and providing best in class service during the First Notice of Loss process(the initial report made following a loss, theft or damage to an insured asset), updating customer information, resolving claim inquires on payment status, utilizing available tools to communicate with adjusters to help resolve claims questions.
· Provides first call resolution for aligned work and routes customers to the appropriate party to resolve inquiries not conducted by team.
· Utilize out-of-the-box, creative thinking to resolve a wide variety of claims challenges and customer issues
· Maintain accurate data in appropriate systems to reflect account activity. Tracks and captures information and data per department guidelines.
· Adhere to standard operating procedures and consistently utilizes resources provided.
· Stay updated and properly executes upon new workflows and processes.
· Uphold our customer care standards by achieving individual goals on average handle time, after call work, quality, adherence, Appraisals at FNOL, ILTR, NPS and reliability.
- HS or GED equivalent is required
