Customer Service Representative

The Service Center Customer Service Representative is directly responsible for helping meet and exceed client expectations by supporting our clients and their employees with our best-in-class HR software and services. As a Health Concierge you will answer incoming calls and chats from customers about their employer’s benefits plans, including educate and advise callers on their benefits, the system, and all related processes, process enrollment related transactions and take ownership of issues through resolution, research customer requests and follow up with customers as needed and troubleshooting issues. In addition, you will document information into a client system to track customer interactions and solutions.

Skills Required
Strong verbal and written communication: Must be able to use company resources to comprehend health and insurance plan concepts and explain them to customers in a way the customer will understand. Ability to retain information on fundamental benefit plan concepts.
Technical skills: Proficient in using Windows 10 computer and Microsoft Office applications, primarily Outlook and Word. Ability to use dual monitors.
Customer Service Mindset (passion to serve): Ability to provide exceptional customer service consistently in a high-volume environment.
Advocate Mindset: Reduces customer effort - Problem solves on behalf of the customer and resolves customer issues per business protocol
Professional demeanor: Exceptional organizational skills, must be able to display a positive attitude in a fast-paced environment; Ability to communicate efficiently and effectively with all levels of personnel
Schedule flexibility within Service Center hours of operation is required

Education
High School degree, required
Associate degree or equivalent experience, preferred.

Additional Requirements
Candidate must be able to work any of the service center hours of operation 7 AM CST to 7 PM CST. Weekend hours may also be required.
Virtual Work Environment Requirements:
This position is “work at home” and candidate must have a home environment that meets the minimum company requirements:
A quiet, private environment free of distraction, television noise, door bells, pets, family members is necessary with sufficient working space for computer, additional monitor and keyboard/mouse.
• If children are at home, they must have other dedicated supervision.
Internet connectivity requirements: -
• High speed internet required with ability to connect company provided computer via Ethernet cable to home router
• Minimum internet speeds: 25 MB download speed and 3 MB upload speed (as measured by speedtest.org)
The following are NOT acceptable alternatives to a wired high speed internet connection:
• WiFi, WiMax, Satellite, Cellular, Wireless or Hotspot
• Working from public internet locations (such as Starbucks) or outside your home office

Standard working hours are 8am-5pm Central Time, unless otherwise stated in the job description.

Why Join bswift?

At bswift, we empower our employees to make a meaningful impact, innovate, and grow. Joining our team means stepping into a collaborative and dynamic environment that values creativity, initiative, and a passion for client success. We are dedicated to fostering an inclusive workplace that celebrates diversity and values each team member’s unique contributions.

Benefits of Working at bswift:

• Comprehensive Health Benefits: Access to health, dental, and vision plans to support your wellness and that of your family.
• Competitive Compensation: A compensation package that recognizes your skills, experience, and contributions, including performance-based incentives for most roles.
• Remote first, Office friendly environment! No time to commute? No problem!
• Retirement Savings Plans: Options to help you plan for a secure financial future with employer-sponsored retirement savings programs.
• Professional Development: Opportunities for career growth, including training and access to resources to support your career progression.
• Supportive Culture: A work environment that encourages collaboration, open communication, and creative problem-solving, where your voice and ideas are valued.
• Employee Wellbeing Initiatives: Programs focused on mental health, financial planning, and wellness resources to help you thrive inside and outside of work.

Make an Impact: At bswift, your work directly contributes to transforming how organizations approach benefits administration and client engagement. Join us to be part of an organization that is making a meaningful difference in the lives of our clients and their employees.

Specific benefit offerings vary by position and may be subject to change.

In the spirit of pay transparency, we are excited to share the base salary range for this position is $16.00-$19.00, exclusive of fringe benefits or potential bonuses. If you are hired at bswift, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors – we believe in the importance of pay equity and consider internal equity of our current team members as a part of any final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth. We also offer a generous compensation and benefits package!