Customer Service Representative 

Position Overview

We are looking for an enthusiastic and detail-oriented Customer Service Representative to join our growing team. As the first point of contact for our clients, you will play a crucial role in creating positive client experiences while supporting our cleaning operations.

Key Responsibilities

• Manage incoming customer inquiries via phone, email, and online messaging platforms
• Schedule and coordinate cleaning appointments based on client needs and team availability
• Provide detailed service information and accurate price quotes to potential clients
• Process service orders and maintain client records in our management system
• Follow up with clients after service completion to ensure satisfaction
• Handle customer concerns and complaints with professionalism and empathy
• Assist with billing inquiries and payment processing
• Collaborate with cleaning teams to ensure service quality and timely completion
• Support retention efforts through customer relationship management
• Identify opportunities for upselling additional services

Qualifications

• Previous customer service experience (1+ years preferred)
• Excellent communication skills, both written and verbal
• Strong organizational abilities and attention to detail
• Proficiency with scheduling software and CRM systems
• Basic computer skills including Microsoft Office or Google Workspace
• Ability to multitask in a fast-paced environment
• Problem-solving mindset with a commitment to customer satisfaction