Customer Service Representative
Full Time
full time
Contact Centre and Customer Care
7 Oct 2025
Winnipeg
Verified by Turrior
Content + Source + Freshness • 12 Dec 2025 • 95% confidence
78 / 100
Offer value
The role offers decent compensation and benefits but may face limitations due to screening requirements.
- Annual salary of $44,000 with various benefits
- Training and mentorship included
- Hybrid model offers flexibility
Pros
- Hybrid work model promotes flexibility
- Solid benefits package including paid days off
- Comprehensive training provided
Cons
- High residency requirement for eligibility
- Screening processes may deter candidates
- Customer service pressures may lead to stress
Who it's for
Entry to mid-level • Hybrid
Good fit
- Individuals desiring structured customer service roles
- Recent graduates looking for their first job
- People comfortable in hybrid work environments
Not recommended for
- Candidates not meeting residency requirements
- Job seekers looking for remote opportunities only
- Individuals not comfortable with pressure in service delivery
Motivation fit
Desire for a stable job with growth potentialInterest in helping others through customer interactionsWillingness to learn and develop skills
Key skills
Communication and interpersonal skillsAbility to manage inquiries effectivelyMultitasking across different systemsStrong problem-solving capabilities
Score: 78/100 AI verified analysis
About the job
Embrace a 3- 4 day work-from-home schedule and enjoy the vibrancy of our Downtown Winnipeg office for one to two days .
We are looking to hire the right person to join an amazing team as a full time Customer Relations / Call center Specialist. As a Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries.
Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills in English ? If you answered yes to these questions, then we are looking for you to join a dynamic team in Downtown, Winnipeg
.
Position: Customer Relations Specialist - Full time, Permanent opportunity.
Hours of Operation: Monday - Friday- 6:00 AM - 8:00 PM EST (Must be flexible to work 8 hours during that time)
Location: Downtown, Winnipeg
Hybrid - 2 day in Office, 3 days from home
Salary: 44,000 $
Candidate must further satisfy the following criteria to be eligible for the role:
Have status to work in Canada at the time of application
Successfully complete the enhanced government screening process
Pass a criminal background check
Pass a credit check
Pass a reliability clearance check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application. This requirement is not dependent upon your immigration, residency, or citizenship status.
All offers will be conditional upon successful confirmation of this criteria."
Advantages
-Full time hours
-Hybrid
-Paid 20 days training program, followed by 2-3 weeks of mentorship
-Three paid Personal days and paid vacation
-Excellent benefits
-Pension plan
-Option to participate in the Share Ownership Program
-Bonus plan based on your individual performance
-Education reimbursement program $2,000 (annually)
-Career advancement options
-Being a part of a great team!
Responsibilities
Responsibilities for the Customer Relations Specialist includes (but are not limited to):
-Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
-Provide accurate responses to existing and new members while maintaining the highest level of customer service
-Actively participate in an ongoing learning environment where you’ll receive developmental opportunities
Responsibilities
Responsibilities for the Customer Relations Specialist includes (but are not limited to):
-Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
-Provide accurate responses to existing and new members while maintaining the highest level of customer service
-Actively participate in an ongoing learning environment where you’ll receive developmental opportunities
Qualifications
-Excellent English communication skills
Must be able to pass a criminal background check and the government's enhanced screening process
-Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other
-Must be able to demonstrate the ability to solve problems through investigation and make timely decisions Minimum High school education required
-Strong computer/multitasking skills
-Previous Customer Service or Call Centre experience is required
-Ability to work under pressure and be adaptable
Summary
Candidate must further satisfy the following criteria to be eligible for the role:
Have status to work in Canada at the time of application
Successfully complete the enhanced government screening process
Pass a criminal background check
Pass a credit check
Pass a reliability clearance check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application. This requirement is not dependent upon your immigration, residency, or citizenship status.
All offers will be conditional upon successful confirmation of this criteria.
Please apply to this exciting opportunity by choosing one of the following options:
1) Send your resume to sai.reddi@randstad.ca
2) Apply directly to this posting
3) Directly on www.randstad.ca
We thank all applicants for their interest in this position and only those selected for interviews will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
We are looking to hire the right person to join an amazing team as a full time Customer Relations / Call center Specialist. As a Customer Relations Specialist you will be responsible for providing courteous, accurate and timely responses to incoming inquiries.
Are you passionate about helping people? Do you like to problem solve and be creative with solutions? Do you have excellent communication skills in English ? If you answered yes to these questions, then we are looking for you to join a dynamic team in Downtown, Winnipeg
.
Position: Customer Relations Specialist - Full time, Permanent opportunity.
Hours of Operation: Monday - Friday- 6:00 AM - 8:00 PM EST (Must be flexible to work 8 hours during that time)
Location: Downtown, Winnipeg
Hybrid - 2 day in Office, 3 days from home
Salary: 44,000 $
Candidate must further satisfy the following criteria to be eligible for the role:
Have status to work in Canada at the time of application
Successfully complete the enhanced government screening process
Pass a criminal background check
Pass a credit check
Pass a reliability clearance check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application. This requirement is not dependent upon your immigration, residency, or citizenship status.
All offers will be conditional upon successful confirmation of this criteria."
Advantages
-Full time hours
-Hybrid
-Paid 20 days training program, followed by 2-3 weeks of mentorship
-Three paid Personal days and paid vacation
-Excellent benefits
-Pension plan
-Option to participate in the Share Ownership Program
-Bonus plan based on your individual performance
-Education reimbursement program $2,000 (annually)
-Career advancement options
-Being a part of a great team!
Responsibilities
Responsibilities for the Customer Relations Specialist includes (but are not limited to):
-Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
-Provide accurate responses to existing and new members while maintaining the highest level of customer service
-Actively participate in an ongoing learning environment where you’ll receive developmental opportunities
Responsibilities
Responsibilities for the Customer Relations Specialist includes (but are not limited to):
-Effectively troubleshoot/resolve telephone/email inquiries using various systems and tools in a timely fashion
-Provide accurate responses to existing and new members while maintaining the highest level of customer service
-Actively participate in an ongoing learning environment where you’ll receive developmental opportunities
Qualifications
-Excellent English communication skills
Must be able to pass a criminal background check and the government's enhanced screening process
-Must have Microsoft Office skills and an ability to learn multiple computer systems both Windows based and other
-Must be able to demonstrate the ability to solve problems through investigation and make timely decisions Minimum High school education required
-Strong computer/multitasking skills
-Previous Customer Service or Call Centre experience is required
-Ability to work under pressure and be adaptable
Summary
Candidate must further satisfy the following criteria to be eligible for the role:
Have status to work in Canada at the time of application
Successfully complete the enhanced government screening process
Pass a criminal background check
Pass a credit check
Pass a reliability clearance check, which requires applicants to have maintained 5 continuous years of residency in Canada at the time of application. This requirement is not dependent upon your immigration, residency, or citizenship status.
All offers will be conditional upon successful confirmation of this criteria.
Please apply to this exciting opportunity by choosing one of the following options:
1) Send your resume to sai.reddi@randstad.ca
2) Apply directly to this posting
3) Directly on www.randstad.ca
We thank all applicants for their interest in this position and only those selected for interviews will be contacted.
Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.
Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to accessibility@randstad.ca to ensure their ability to fully participate in the interview process.
