Customer Support Specialist
Available shifts are 12:00pm EST to 8:00pm EST, 4:00pm to 12:00am EST, and 12:00am to 8:00am EST. Enjoy a 5-day, 40-hour work week with a monthly rotating schedule. Must be available to work on the weekends.
As a Customer Support Specialist, you're the go-to person for our users and creators, fielding their questions through live chat on Intercom. You'll be the hero who troubleshoots and resolves issues, making sure every response is clear, comprehensive, and leaves our customers smiling. If a problem needs a bit more brainpower, you’ll team up with colleagues to find the perfect solution and escalate when necessary. Your mission? Keep our customers thrilled with fast, friendly, and effective support.
Key responsibilities
Be the first point of contact for users and creators, managing inquiries via Intercom. Troubleshoot and resolve issues with clear, easy-to-follow guidance. Work with the team to tackle complex problems and escalate when necessary. Keep customer satisfaction high with responsive, effective, and friendly support. Jump into team meetings and help us continuously improve our support game.
Skills & Qualifications
Whop Savvy: You’ve used our platform and know it inside out. E-commerce Expert: You’ve got deep knowledge or experience in the e-commerce world. Analytical and Strategic: You think big but aren’t afraid to get into the nitty-gritty. Creative Problem Solver: You love finding unique solutions to tough problems. Communication Guru: Your written and verbal skills are top-notch.
Previous experience in customer support or a similar role. Excellent communication skills—both written and verbal. Strong problem-solving chops and a focus on the customer. Ability to juggle tasks and manage time in a fast-paced environment. Familiarity with Whop, Intercom, Slack, and Linear is a bonus. Ready to work different shifts, including nights and weekends.
Benefits
Remote Payment in USD
