Customer Care Agent
A World of Opportunities: When you join Klass Wagen, you're not just an employee; you're a valued contributor to our vision of affordable, and reliable transportation for all. We offer an environment where your ideas are heard, your growth is nurtured, and your ambitions are supported.
Values That Drive Us: At the core of our success are values that guide every aspect of our business. Integrity is our compass, ensuring that every interaction is marked by transparency and trustworthiness. Ambition fuels our determination to continually innovate and surpass expectations. Professionalism is our commitment to delivering the highest standards of service. Fellowship forms the strong bonds that unite us as a team.
15 Years of Excellence: With a rich history spanning over a decade, we've fine-tuned our expertise and cultivated a reputation for exceptional service and unbeatable prices in Romania, Hungary, and Portugal.
Key responsibilities
Provide phone support to customers during their car rental; Resolving customer complaints and challenges , redirecting the situation to the head of the department or to other departments when necessary; Contacting customers by phone or e-mail, regarding their feedback about the company's services; Improving relations with customers and their loyalty through interaction on social media channels (Facebook, Instagram); Review Hunter – searching and responding to comments or reviews posted online.
Skills & Qualifications
No experience is required, though 6 months of experience in a similar role would be an advantage; Portuguese and English at advanced level (written and spoken); You should like talking to people (by phone and e-mail), it should come easy to you talking and interacting to your new colleagues; You enjoy interacting with customers, even the difficult ones; You are self-motivated, you get over a failure quickly, you just learn the lesson; You have a high sense of responsibility.
Benefits
Work equipment; Training & team buildings; A friendly team; Managers that care about the well-fare of our employees and help them whenever we can both personally and professionally;
