Customer Success Hero

You, In a Nutshell:

As a “Customer Success Hero”, you'll join our small team of awesome co-heroes working remotely (from home) as a key “tier one” support role. You’ll work one-on-one with our awesome customers via email at first, and eventually via phone and live chat also. Your heroic role is kindly answering people's questions, solving their problems with warmth & friendliness, and helping them succeed awesomely. This is a full-time position (9a-6p EST, M-F) and the salary starts at $1,300 USD/month. Seem interesting? Then keep reading… ッ

Us, In a Nutshell:

We’re Awesomely, an online publishing company with a rich history of experience in the real estate investing industry. All of our customers/clients/members are real estate investors with U.S. based target markets, but could be operating from anywhere in the world. The awesomeness we create for them ranges from content-rich blog posts, videos & podcasts to structured online training programs. You’ll see on our website www.Awesomely.com our company tagline is “Real Estate Investing for Awesome People”, which gives a little hint about our vibe and culture. Our success hinges on delivering awesomeness to people that helps them level-up their REI game in some way. We take our mission statement seriously and revisit it together weekly. It's a key driver & filter for everything we say and do as a team, and we're super proud to talk about it anytime we can…

Our Hero will work one-on-one with our awesome customers (from your own home) answering their questions, proactively solving problems, and helping them succeed. Some of this is “reactive” support, like responding to emails, phone calls and live chat on our website – while other aspects are “proactive”, like writing customer thank you notes for example, or making welcome calls to anyone who buys more than one product at a time from us.

Basically this person will be a front-line customer champion, not just “supporting” but going the extra mile to give people a great big “Wow!” experiences with us.

Know your way around a computer, the internet and using software in general. Have super-high integrity, and a track record of being honest, dedicated and loyal. Be extremely organized, with special attention to detail. Be able to adapt and learn new things quickly, thoroughly, and in detail. Be comfortable “failing forward” sometimes, and learning from mistakes along the way. Have solid interpersonal skills, so extremely comfortable talking to and dealing with people.