Technical Project Manager / Technical Account Manager - Remote
Full Time
full time
13 Oct 2025
About the job
Overview
This role focuses on managing customer relationships and technical aspects of product implementation, ensuring seamless adoption and maximizing customer ROI.
In Short
- Full understanding of product technical architecture.
- Own customer relationships post-go-live.
- Work with clients to understand business processes.
- Diagnose technical issues and provide actionable insights.
- Simplify technical matters for non-technical stakeholders.
- Collaborate with engineering and product teams.
- Handle customer escalations professionally.
- Analyze usage data for maximum ROI.
- Experience in customer-facing solution roles.
- Excellent communication skills required.
Requirements
- Background as a developer preferred.
- Strong understanding of software architecture and data workflows.
- Ability to troubleshoot and articulate technical issues.
- Empathetic communicator with a customer-first mindset.
- Experience with enterprise clients in SaaS/AI platforms.
- Excellent written and verbal communication skills.
- Exposure to Python, NodeJS, Backend Development, and SQL.
- Familiarity with cloud platforms (AWS/GCP/Azure).
Benefits
- Be part of a fast-scaling AI-driven logistics platform.
- Work on high-impact challenges in automation and digital transformation.
