System Development Engineer II
Content + Source + Freshness • 14 Dec 2025 • 95% confidence
Offer value
High value from Amazon's supportive culture and emphasis on career growth within operations.
- A chance to engage with innovative Kindle products and operations
- Supportive work culture with room for mentorship
- Opportunities for significant contribution to digital publishing
Pros
- Opportunity to work with diverse Kindle products and technologies
- Emphasis on teamwork and support for staff development
- Potential for system-wide impact through digital product management
Cons
- Vague salary details limit compensation expectations
- High demands on multitasking and learning
- Requires flexibility to handle support rotation
Who it's for
Mid-level • In-office/Hybrid potential
Good fit
- Tech-savvy professionals with a passion for publishing
- Experienced support engineers looking for a growth path
- Individuals aiming for impactful operational roles in tech
Not recommended for
- Beginners without practical experience
- Those preferring isolated work environments
- Individuals averse to continuous learning
Motivation fit
Key skills
About the job
Description
The team enables independent authors, content creators and publishers to publish their content as eBooks for distribution to the Kindle Store, Kindle Unlimited and the Kindle Owners’ Lending Library; as well as in print formats for sale on Amazon’s global marketplaces, bookstores and other online retailers using Amazon’s state-of-the-art Print on Demand (POD) technology. Team is an important part of Amazon’s vision to provide its Kindle and print book customers with the world’s largest selection in the format they prefer – eBook or paperback.
The Support Engineering team provides tier 2&3 services production support and is also responsible for providing multifaceted services to the Kindle digital product family of development teams and working with production operations teams for software product release coordination and deployment. This job requires you to hit the ground running and your ability to learn quickly and work on disparate and overlapping tasks that will define your success.
Key Job Functions Include these...
Provide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and services
Work on operations and maintenance driven coding projects, primarily in shell scripts, web technologies, with the potential for Java based projects
Software deployment support in staging and production environments
Develop tools to aid operations and maintenance
System and Support status reporting
Ownership of one or more Digital products or components
Customer notification and workflow coordination and follow-up to maintain service level agreements
Work with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set
A day in the life
Inclusive Team culture
At Amazon we embrace our differences and we are committed to furthering our culture of inclusion. We host annual and ongoing learning experiences. Amazon’s culture of inclusion is reinforced within our 14 Leadership Principles, which remind team members to seek diverse perspectives, learn and be curious, and earn trust
Work Life Balance
We believe striking the right balance between your personal and professional life is critical to life-long happiness and fulfillment. We offer flexibility in working hours and encourage you to find your own balance between your work and personal lives.
Mentorship& Career Growth
Our team is dedicated to supporting new members. We have a broad mix of experience levels and tenures, and we’re building an environment that celebrates knowledge sharing and mentorship. We care about your career growth and strive to assign projects based on what will help each team member develop into a better-rounded professional.
