System Dev Engineer - II
Content + Source + Freshness • 14 Dec 2025 • 95% confidence
Offer value
Moderate score reflects the focus on operational support with opportunities for impactful problem-solving.
- Focus on operational support with software integration
- Opportunity to expand customer support capabilities
- Role requiring a mix of technical and operational skills
Pros
- Engagement in improving software support and customer satisfaction
- Opportunities to develop tools and automation processes
- Collaboration with a skilled engineering team
Cons
- May involve basic tasks that could feel repetitive
- Not a pure software development role, might involve dealing with operational issues
- May require overtime or unpredictable hours based on project needs
Who it's for
Entry to Mid-level • On-site or hybrid
Good fit
- Entry to mid-level support engineers
- Individuals looking to bridge software and customer support
- Candidates eager to improve operational workflows
Not recommended for
- Senior developers focusing only on coding tasks
- Those avoiding operational responsibilities
- Candidates seeking advanced technical leadership roles
Motivation fit
Key skills
About the job
DESCRIPTION
Perfect Order Experience (POE) Team is looking for a passionate, results-oriented, operationally focused System Development Engineer to support the fast-evolving and expanding Seller Compliance space. The role encompasses working with a support engineering team that provides support for multiple products and platforms, including engineering development support (root cause analysis, code fixes), customer support self-service (tools development), and business decision-making support (data mining, report generation, scripting). The Support Engineering team comprises world-class engineers with technical skills blending systems and software engineering.
We are looking for a System Dev Engineer with experience in software engineering support or an equivalent role, with a track record of driving projects to improve software development, business, and customer service support-related processes and technical support experiences. A successful candidate will be an experienced technical team member who is willing to take on challenging responsibilities, has a metrics-focused approach, demonstrates customer focus, and has the ability to lead in multi-functional and fast-paced environments. If you fit the profile, we would love to talk to you.
Responsibilities include working with a team of support engineers, enhancing process and service improvements, monitoring and improving day-to-day operational efficiency, and being self-motivated. The role also involves driving smaller-scope development projects and building custom tools.
Key job responsibilities
Technical Support and Problem Resolution • Diagnose and resolve complex production software issues across multiple products and services • Perform comprehensive troubleshooting and root cause analysis for technical challenges • Provide timely and effective support through ticket management and customer communication
Software Development and Maintenance • Develop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell scripting • Maintain and configure software systems in staging and production environments • Implement fixes and enhancements for internally developed software applications
System Operations and Monitoring • Design and implement monitoring solutions to ensure system reliability and performance • Manage software deployments and support infrastructure in AWS and web technology environments • Create and maintain system and support status reports
Team Collaboration and Knowledge Management • Coordinate support issue handoffs within the team • Develop and contribute to a comprehensive team knowledge base • Collaborate with cross-functional teams to improve operational excellence
Product and Service Ownership • Take ownership of digital products or system components • Ensure adherence to service level agreements (SLAs) • Coordinate customer notifications and workflow management
