Support Specialist with Languages Remote from Poland
12 Dec 2023
Verified by Turrior
Content + Source + Freshness • 13 Dec 2025 • 95% confidence
75 / 100
Offer value
Moderate value due to essential customer-facing role but emphasizes high flexibility and personal growth opportunities.
- Enter the fintech industry through customer support
- Remote work flexibility and diverse team
- Potential for internal career growth and development
- Requires commitment to 24/7 shift schedule
Pros
- Potential for career advancement within Revolut
- Flexible remote work environment from Poland
- Diverse and international team enhancing cultural exposure
Cons
- 24/7 shift requirements may disrupt personal life
- Role may include dealing with high volumes of inquiries
- Constant need to adapt to new processes and tools
Who it's for
Entry to Mid-level • Remote
Good fit
- Entry-level customer support candidates
- Flexible workers with a passion for service
- Multilingual individuals seeking a dynamic role
Not recommended for
- Individuals without customer service background
- Those who prefer consistent daytime work hours
- Job seekers not interested in multicultural teams
Motivation fit
Passion for helping customers and problem-solvingInterest in working within a fintech contextDesire for flexibility and remote working options
Key skills
Customer supportCommunication in multiple languagesAnalytical skills for problem resolutionEmpathy and interpersonal skills
Score: 75/100 AI verified analysis
About the job
ABOUT THE TEAM
Our Customer Service team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does. We're a truly diverse, international group and we work across three European offices.
ABOUT THE ROLE
We're looking for a Customer Support Specialist to sit within our support team. We hire people who know how to act fast, look for root causes and solve problems – not follow scripts. We expect every person to drive change and bring value to Revolut by contributing more than just resolving tickets. We dedicate a lot of time for personal and professional growth and as a result, by the time our agents graduate support they are fully trained to rock in any other role in the company (and are in demand from lots of teams!).
In providing excellent service to our customers, we guarantee 24/7 coverage so this role will require working in rotating shifts. Sometimes this can be during the day, afternoon or night (night shift bonus applies). Please consider this before applying.
This is a position with great career progression opportunities, additional performance bonuses and excellent guidance and coaching from the team!
Please submit your CV in English.
Please keep in mind that this is a remote position, so you can work from anywhere in Poland!
WHAT YOU'LL BE DOING
- Providing our users with an outstanding customer experience - it is part of our mission to make Revolut users feel secure whilst using our service
- Providing excellent customer service via our in-app live chat, phone and email
- Representing Revolut online at all times
- Collaborating with other teams internationally to tackle any customers' issues
WHAT YOU'LL NEED
- Fluent English (C1) and one of the languages below:
- Empathy and love for helping people
- Ability to explain complex issues in an easy and understandable manner
- Excellent communication skills
- Strong attention to detail and analytical skills
- Driven, self-motivated and highly flexible team player
- Self-learner, independent problem-solver
- Prior customer support experience would be an asset
- Strong writing skills and great numeracy and IT skills
Polish, Russian, Romanian, Croatian, Slovenian, German, French, Italian, Spanish, Japanese (C1-C2 level)
#LI-Remote
#LI-JP2
A little about us…When Revolut was founded in 2015, we had a vision to build a sustainable, digital alternative to traditional big banks. Our mission now is to help our customers improve their financial health, empower them to have more control, and promote financial cohesion across the communities in which we operate. Launching into 2021 with 15 million Personal customers and over half a million Business customers only reinforced our belief in the vast need across the world for better financial services.
What we’re looking for…Revolut is being scaled up by people all around the world who share our vision. We’re looking for people who align with our five core values: we believe that we Get it Done because we Think Deeper and are strongly rooted in the Dream Team. We Never Settle hence why we always Deliver Wow. You want to join a community of forward-thinking people - we are here for you. We believe in empowering our Revoluters in their work, giving them autonomy and ownership of what they do. We want everyone at Revolut to own their story and their successes - working with us means you’re not just another cog in the machine.
THE BENEFITS
• Competitive salary
• Excellent training and guidance from our team
• Roll with a free Revolut Metal subscription
• Private medical care
• Group Insurance
• Multisport card
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