(Remote) Bilingual Client Support Specialist

Join Our Team as a Remote Bilingual Client Support Specialist Make a meaningful difference in clients' lives by providing exceptional support in a dynamic, remote environment. This role requires bilingual skills, excellent communication, and a passion for helping others. Position Overview As a Remote Bilingual Client Support Specialist, your primary goal is to ensure our clients have a smooth and positive experience. You will be the first point of contact, handling legal intake processes, litigation support tasks, and verifying client information, all while working in a fast-paced, tech-driven setting. Bilingual proficiency in English and Spanish is essential to serve our diverse client base effectively. Note: Candidates must reside in the U.S., outside a 75-mile radius of Billings, Montana. Currently, we are not hiring in California (CA), New York (NY), Washington (WA), New Jersey (NJ), and Oregon (OR). Responsibilities & Duties • Client Interaction • Answer incoming calls and communicate effectively to ensure clients feel heard, respected, and supported. • Gather client information via phone interviews, messaging, and intake forms. • Verify details and determine client eligibility based on required criteria. • Explain legal processes, procedures, and resources clearly in both English and Spanish. • Client Support & Documentation • Obtain signatures and facilitate timely completion of contracts and documents. • Reassure clients throughout the process to maintain trust and satisfaction. • Follow up to ensure all documentation is complete and accurate. • Quality & Procedures • Adhere to company standards to ensure high-quality service and efficient intake processes. • Propose improvements to enhance client experience and streamline workflows. • Team Collaboration • Work closely with the intake team and management to meet objectives. • Participate in ongoing training to stay updated on company protocols and new campaigns. • Other Duties • Perform additional tasks as assigned by management, maintaining flexibility in your role. Note: Duties may change at any time with or without notice. Candidate Requirements • Must be at least 18 years or older. • Proficiency in bilingual English/Spanish; additional languages are a bonus. • Excellent verbal and written communication skills in both languages. • Strong interpersonal skills, empathy, and professionalism. • Experience in legal intake or customer service is a plus. • Comfortable with technology and accurate data entry. • Ability to handle sensitive, confidential information with professionalism. • High attention to detail and organizational skills. • Adaptability to changing priorities and client needs. • Availability for evenings, nights, and weekends as needed. Equipment & Technical Requirements ️ • Computer with an Intel Core i5 or AMD Ryzen 5 processor • 8GB RAM or more • High-quality headset for clear communication • Color monitor (minimum 19 inches) • Mouse for efficiency • Internet speed: at least 10 Mbps download and 5 Mbps upload • Webcam required for meetings and coaching Educational Background High school diploma or equivalent is required. Certifications or degrees related to legal or administrative fields are a plus. Physical & Working Conditions ‍ • Physical Requirements: Sedentary role with occasional walking or standing. • Work Environment: Quiet, private, and secure space conducive to focused work and confidentiality. Webcam use is mandatory during meetings. Additional Requirements: Notify your supervisor of relocations and adhere to all company policies outlined in the employee handbook. Assessment Process Candidates advancing to the next stage will complete an online assessment to demonstrate proficiency in both English and Spanish. Benefits & Perks • Comprehensive health, dental, and vision insurance • Employer-paid Employee Assistance Program (EAP) • 401(k) retirement plan • Paid Time Off (PTO) • Variety of voluntary benefits This role offers the chance to make a real impact while working remotely in a supportive, fast-paced environment. Join us and be part of a team dedicated to delivering top-tier service to those who need it most!