Bilingual (Spanish) Client Support Specialist

Join the BOLD Team at VersiTech and Lead the Way in Customer-Centric Payments Solutions! Embark on a rewarding journey with VersiTech’s BOLD Integrated Payments team inside of VersiTech, where you’ll make a real impact by delivering exceptional customer service and innovative payment solutions. Company Overview At VersiTech, we go beyond the traditional tech company. We are innovators, problem-solvers, and growth partners committed to forward-thinking, customer-centric solutions tailored to the hospitality industry. Our legacy is built on making advanced technology accessible and user-friendly, fostering lasting relationships, and helping our clients succeed every step of the way. Our two flagship products, BOLD Integrated Payments and Tonic POS Software, are meticulously designed to meet the dynamic needs of restaurants, bars, nightclubs, and other hospitality venues, delivering a seamless sit-to-stand customer experience. Who We Are Operating under the dynamic philosophy of EOS (Entrepreneurial Operating System), we empower our team members to drive growth, make decisions, and thrive in a fast-changing environment. We embody core values that guide us daily: • We are ALL IN: Fully committed to our shared vision for success involving employees, partners, vendors, and communities • We are HUMAN: Valuing accountability, authenticity, and diverse perspectives • We DARE TO BE DIFFERENT: Embracing a fun, approachable culture that prioritizes our partners and team members How Will You Make an Impact? In this role, you'll serve as a vital point of contact for customers by: • Assisting with account and product inquiries via phone and email ️ • Performing account maintenance related to payment processing • Providing extraordinary customer care in a fast-paced, structured environment • Troubleshooting customer issues and supporting processing transactions • Ensuring compliance with all regulatory guidelines Expect to handle an average of 20–50 calls and 70–90 emails daily, demonstrating your customer-first mindset and teamwork skills. Qualifications & Skills Minimum Qualifications • Over 2 years of customer service experience with a passion for building loyalty through excellent listening, relationship-building, and communication in both English and Spanish ️ • Proven success in fast-paced, customer-focused environments • Proficiency in navigating web-based platforms like Salesforce, Slack, and G-Suite • Ability to adapt to change and pursue continuous learning • Excellent written and verbal communication skills Top Candidates Will Demonstrate: • Experience in financial servicing and payment processing industry • CRM experience, especially Salesforce • Restaurant or retail industry background Work Hours & Compensation Operating hours are from 8:30 am to 6:30 pm, with on-call shifts available after a 30-day training period. This is an hourly, non-exempt role paying between $22 to $24 per hour. Final pay will be determined based on location, experience, and other factors. Our Commitment to Your Well-Being & Benefits • Competitive base salary • 401(k) plan with company match • Comprehensive medical, dental, and vision insurance with employer contributions • Extended supplemental insurance (life, disability, pet discounts) • FSA/HSA options • Employee Assistance, Caregiver Support, & Adoption Programs • Career development and training opportunities • Unlimited PTO plus 7 paid holidays Join Our Growing Team! If you're passionate about serving people with a positive, people-first attitude and want to be part of a rapidly expanding organization, we’d love to hear from you! VersiTech, LLC is proud to be an equal opportunity employer. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, or any other protected status. Employment in the U.S. requires legal eligibility; we do not sponsor visas for this position. Powered by JazzHR