Remote Bilingual Customer Service Representative

Join MCI as a Customer Support Specialist with Mass Markets! MCI, a leading provider in Business Process Outsourcing, is seeking motivated professionals to deliver exceptional customer service across the country. Apply today via Lensa and become part of a dynamic team dedicated to growth and excellence! Position Overview MCI is a top-tier Business Process Outsourcing (BPO) company specializing in tailored solutions for diverse client needs. We are committed to innovation and excellence, establishing ourselves as a trusted industry partner. The role involves supporting customer service, technical support, and sales interactions. You will engage with hundreds of customers weekly nationwide to resolve issues, promote new products, and ensure a top-notch customer experience. Being confident, engaged, and enthusiastic is essential to thrive in this position. To be considered, applicants must complete a full application on our careers page, including screening questions and a brief pre-employment test. Responsibilities & Daily Tasks What does someone in this role actually do? This position involves: • Providing customer service, technical support, and sales assistance • Interacting with hundreds of customers weekly across the country • Resolving support issues and selling new products/services • Ensuring a superior customer experience • Maintaining a positive, confident, and team-oriented attitude Key Responsibilities • Handle inbound and outbound contacts professionally and courteously • Achieve first call resolution through effective problem-solving • Research systems for missing information and coordinate with departments • Accurately document customer claims in our systems • Use knowledge bases and training to answer questions while following scripts and policies • Maintain confidentiality of sensitive information • Escalate issues to appropriate staff when needed • Participate in meetings and training to stay updated on systems and procedures • Adhere to attendance and scheduling requirements Candidate Qualifications: Are You a Good Fit? We welcome all positive, driven, and confident applicants who are eager to build relationships and turn training into customer wins. Ideal candidates are energetic, motivated, and dedicated. Qualifications • Must be 18 years or older • High school diploma or equivalent • Fluent in English and Spanish • Excellent communication skills (written and oral) • Typing speed of 20+ wpm with accuracy • Basic knowledge of Microsoft Office Suite and Windows OS • Reliable with good attendance and punctuality • Strong problem-solving, troubleshooting, and follow-up skills • Customer-centric attitude (empathetic, responsive, patient) • Ability to multi-task and self-manage in a fast-paced environment • Strong team orientation and interpersonal skills Preferred (Not Required) • At least 1 year of experience in customer service, tech support, sales, or admin in a contact center • State or federal work experience Compensation & Benefits Wanna work for an employer that values your contribution? At MCI, your hard work is recognized and rewarded through competitive pay and comprehensive benefits, with growth opportunities available. Starting pay depends on experience, and we offer various incentives for our team members. What to Expect from MCI • Paid Time Off: Earn PTO and paid holidays • Incentives & Rewards: Participate in contests with cash bonuses, electronics, vacations, and even cars! • Health Benefits: Medical, dental, and vision coverage after 90 days; MEC plans after 30 days • Retirement Savings: Available where applicable • Disability & Life Insurance: Financial protections during unforeseen events • Career Growth: Opportunities for internal promotions • Paid Training: Learn new skills while earning • Work Environment: Fun, engaging, and team-oriented • Dress Code: Casual and comfortable Note: Specific benefits may vary based on location. Physical & Employment Conditions This role is designed for a home office environment, involving sedentary work with long periods of sitting, computer use, and phone communication. Occasional movement, reaching, and lifting objects up to 40 pounds may be required. Conditions of Employment • Authorized to work in the job's country • Willing to undergo background checks and drug screening • Contingent on background/security investigation results Reasonable Accommodation & Equal Opportunity MCI complies with the Americans with Disabilities Act (ADA) by providing reasonable accommodations upon request. All hiring and employment decisions are made without discrimination based on protected characteristics, ensuring a respectful and inclusive workplace. About MCI MCI helps clients innovate in customer experience (CX) and digital experience (DX) by delivering industry-leading solutions. With over 10,000 employees and 150+ clients across North America, MCI specializes in contact center services, IT support, BPO, and more. Recognized as a fast-growing company, MCI operates globally with multiple service delivery centers and a diverse portfolio of business services. Our mission is to create value, drive modernization, and support your professional growth—join us today! Additional Details • Job ID: ID2025-45155 • Updated Date: 2/11/2025 • Location: US-WY- (Remote) • Schedule: Day, Evening, & Weekend Shifts | M-F, S • Wage: $17.00/hr + bonus & benefits • Education: High School Diploma/GED • Experience: Entry-Level, 0+ years • Employment Type: Full-Time • Reports To: Supervisor