Remote Bilingual English / Spanish Customer Service Representative

Join Conduent as a Remote Bilingual Healthcare Customer Service Representative – Apply Today! Lensa, the leading career site for job seekers at every stage of their journey, offers exciting opportunities with Conduent. This role provides a chance to make a meaningful impact within a supportive team environment, with room for growth and development. About Conduent Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 government agencies — creating exceptional outcomes for clients and millions of people. Join a company where individuality is valued and your contributions can truly make a difference. Remote Bilingual Healthcare Customer Service Representative Must be fluent in both English & Spanish As part of the Healthcare Call Center team, you'll assist customers by handling calls, listening actively to understand their needs, and providing accurate answers. Enjoy a collaborative environment where excellent customer service skills are celebrated. Key Benefits & Details • Starting pay: $17.00 per hour • Hours of Operation: Monday-Sunday, 8:00AM – 10:00PM EST • Paid Training: 6 weeks classroom + 1 week nesting • Attendance: Attendance during training is mandatory • Health Benefits: Medical, dental, and vision coverage from Day 1 • Paid Time Off: Accrued after 180 days • Technical Proficiency: Navigate 30-40 systems successfully Role Requirements & Qualifications • Excellent communication skills ️ • Successful completion of customer service assessment & typing test • Keyboarding and software proficiency ️ • Strong problem-solving skills • Ability to multitask effectively • High school diploma, GED, or college degree • Must pass a background check • Comfortable managing incoming calls across multiple systems Sample Customer Inquiries • Help with refilling prescriptions • Tracking details on orders Workspace & Equipment Requirements • All necessary equipment provided by Conduent (computer, monitor, headset, etc.) ️ • Home internet with at least 25 Mbps download and 10 Mbps upload speed (check via speedtest.googlefiber.net) • Must connect directly to the modem via Ethernet (no satellite or wireless internet) • Quiet, distraction-free workspace that is clutter-free and exclusive during working hours Application Process The entire application process takes less than 20 minutes and includes: • Applying and providing basic profile information (2 minutes) ⏱️ • Pre-screen questions to confirm eligibility (3 minutes) ️ • Typing test (2 minutes) • Short assessment to gauge fit and set up success (10 minutes) ️ Important Tips Be sure to complete your application promptly to be considered. If lacking a personal computer, consider using public computers at your local library or shipping store. Be Part of the Future Are you looking to make a real impact in a forward-thinking company that values your ideas? Join us to grow with a team that challenges and inspires you to be your best! Remote Work Location Restrictions ️ We are currently NOT hiring in the following states and metro areas: • States: AK, CA, HI, MA, IL, MT, NY, WA, CT • Metro Areas: MN - Minneapolis, IL - Chicago, NY - New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington DC, CO - Denver Compensation & Benefits Actual salaries vary based on location, experience, and performance. The role's estimated pay is $17.00/hour. Conduent offers benefits including health insurance, dental, vision, life and disability insurance, retirement plans, paid holidays, and PTO. Equal Opportunity & Accommodations Conduent is committed to diversity and inclusion. We provide reasonable accommodations for applicants with disabilities — learn more and request accommodations via this form and email it to FTADAAA@conduent.com. Health & Safety Note While vaccination is not required for most roles, you must disclose your vaccination status where legally permissible as part of your employment at Conduent. We prioritize the health and safety of our associates and community.