Bilingual Customer Service Representative (English/Spanish)
Content + Source + Freshness • 11 Dec 2025 • 95% confidence
Offer value
High offering value due to competitive compensation, impactful work in healthcare, and commitment to employee growth.
- Salary: $22/hour plus additional for bilingual skills
- Equity incentives and robust benefits package
- Opportunity to impact patient care positively
Pros
- Impactful role in transforming healthcare.
- Competitive pay with equity incentives.
- Clear pathways for professional development.
Cons
- Requires handling sensitive and complex member interactions.
- The startup environment may involve shifting priorities.
- Navigating ambiguity could be challenging.
Who it's for
Mid to Senior-level • Remote
Good fit
- Healthcare professionals with customer service experience
- Individuals looking to make a difference in healthcare
- Bilingual candidates with adaptable problem-solving skills
Not recommended for
- Job seekers without healthcare experience
- Candidates preferring fully structured environments
- Individuals who struggle with sensitive communications
Motivation fit
Key skills
About the job
Garner's mission is to transform the healthcare economy, delivering high quality and affordable care for all. By helping employers restructure their healthcare benefit to provide clear incentives and data-driven insights, we direct employees to higher quality and lower cost healthcare providers. The result is that patients get better health outcomes while doctors are rewarded for practicing well, not performing more procedures. We are backed by top-tier venture capital firms, are growing rapidly and looking to expand our team.
We are seeking a dedicated Associate to join our member-facing team. In this role, you will serve as the front line of support for our members, acting as a trusted guide in helping them understand and navigate their healthcare benefits. You’ll engage directly with members through phone, chat, and email to help them access the highest-quality care at the lowest possible cost. Your work will be a key part of delivering on Garner’s mission. This role
This role requires more than just excellent service — we’re looking for someone who can thrive in an evolving environment and is comfortable with complexity. You’ll need to balance professionalism and empathy with strong attention to detail and the ability to interpret nuanced benefit information. As the voice of Garner, you’ll play a vital role in creating a supportive and empowering experience for each member you connect with.
We are currently looking for candidates who can work Monday through Friday, 10:00 AM to 7:00 PM Pacific Time. This is a US-based fully remote position.
Responsibilities will include:
- Deliver exceptional member support via phone, chat, and email
- Educate members on their healthcare benefits, including how to maximize their Garner benefit
- Help steer members to find the best care available to them
- Handle complex and sensitive conversations with professionalism, empathy, and patience
- Deescalate members who are experiencing friction with their benefit
- Work with other departments to address cross-departmental issues
- Identify and escalate feedback from member interactions to internal teams
- Stay up to date on evolving procedures
- Protect member privacy and maintain compliance with HIPAA and data security protocols
Ideal candidate has:
- Minimum 2 years of call center/customer service experience
- Fluency in English and Spanish
- Healthcare experience preferred
- Clear and confident verbal and written communication skills
- Meticulous attention to detail
- A proactive and curious problem-solving mindset
- An openness to feedback and a commitment to doing better every day
- Technical proficiency with customer service platforms, such as Zendesk
- A desire to work in a rapidly evolving startup environment and can adapt quickly to change
- Passion for Garner's mission to transform the healthcare economy
Application Process
Here’s what you can expect in this process:
- Apply - you are here!
- Intro Call (15 minutes)
- Role-Based Case Study (45 minutes)
- Culture Interview (30 minutes)
- Job Offer
What we look for at Garner:
- Mission First: Our mission is to transform our healthcare system, delivering high quality and affordable care to all. Everything else is secondary.
- Expect Extraordinary: Our mission is audacious, so we will only succeed by producing exceptional results. We continually push ourselves and each other to new heights and beyond our comfort zones.
- Courageous Communication: Transparency and candor are imperative to realizing our potential as an organization and as individuals—even when uncomfortable. Many companies talk about these values. We live them.
- Supportive community: We know that people do their best work and learn the most when they feel genuinely supported and cared for. It’s also more fun that way.
The base compensation for this position is: $22/hr. This position will also include a $0.50 additional hourly bump for English/Spanish bilingual candidates. Individual compensation for this role will depend on a variety of factors including qualifications, skills and applicable laws. In addition to base compensation, this role is eligible to participate in our equity incentive and competitive benefits plans.
