Customer Service Representative - Bilingual (Spanish & English)

Bilingual Customer Service Representative (Spanish & English) Join ISG’s dynamic team as a Bilingual Customer Service Representative and help us deliver exceptional experiences to our customers in both English and Spanish! Job Details • Job Type: Full-Time • Salary: $16 per hour • Location: Boca Raton, FL About ISG With over a decade of creating winning phone experiences, ISG is a 100% US-based inbound sales center. We focus on implementing a highly measured approach to connect consumers with the best services tailored to their needs, completing the customer acquisition journey seamlessly. Job Description ISG is seeking a Bilingual Customer Service Representative responsible for handling inbound inquiries, providing feedback, and resolving customer concerns. Your role is vital in ensuring customer satisfaction and delivering top-notch service. Key Responsibilities • Provides timely and accurate information regarding order status and product knowledge requests • Collaborates with customer service leadership to resolve caller inquiries • Offers feedback to leadership on service failures or caller issues • Partners with the sales team to meet and exceed customer expectations • Performs additional customer service tasks as assigned Benefits • Comprehensive benefits package including Medical, Dental, Vision, Employer-Paid Life/AD&D Insurance, and Long-term Disability • Voluntary insurances such as FSA, PTO, Childcare, Pet Insurance, Gym Memberships, Meal Delivery, Travel, and more! • Professional development through our Emerging Leaders Program • Employee Assistance Program (EAP) for support and wellness ️ Job Requirements • Exceptional verbal and written communication skills in both English and Spanish ️ • Must complete Drug Screen and Background Check • Flexible, detail-oriented, and comfortable in a fast-paced environment • Excellent organizational and time-management skills Please note: This job description does not encompass all activities, duties, or responsibilities required for this role. ISG is an Equal Opportunity Employer (EOE) Headquarters Update ISG has recently relocated to a modern 80,000 sq. ft. state-of-the-art facility at 5900 Broken Sound Parkway NW, Boca Raton. Our new headquarters offers spacious cafés, engaging break-out rooms, and all the amenities needed for our growing team to thrive!