Support Specialist with Languages Remote from Lithuania
12 Dec 2023
Verified by Turrior
Content + Source + Freshness • 13 Dec 2025 • 95% confidence
76 / 100
Offer value
Moderate value driven by essential customer service role with language requirements, offering flexibility and growth potential.
- Engage in customer service with language skills
- Enjoy remote work flexibility from Lithuania
- Potential for career advancement within the company
- Involves a shift-based work schedule
Pros
- Good opportunity for multilingual support roles
- Remote work flexibility in Lithuania
- Supportive team culture with potential for internal growth
Cons
- Requires dealing with potentially high volumes of inquiries
- Shift patterns may disrupt personal schedules
- Continual adaptation to diverse customer needs
Who it's for
Entry to Mid-level • Remote
Good fit
- Multilingual customer service candidates
- Job seekers valuing flexible work arrangements
- Individuals aiming for a career in fintech
Not recommended for
- Candidates without language proficiency
- Those uncomfortable with shift work
- Professionals not interested in service roles
Motivation fit
Desire to assist customers and ensure satisfactionInterest in growing within the fintech industryPassion for problem-solving and teamwork
Key skills
Customer support in multiple languagesEffective communication skillsAnalytical and empathy-driven problem solvingFlexible and self-motivated approach
Score: 76/100 AI verified analysis
About the job
ABOUT THE TEAM
Our Customer Service team is the public face of the company and provides first-class front-line support to our millions of customers. We are also internal customer-champions, working with product teams to ensure users stay at the forefront of everything Revolut does. We're a truly diverse, international group and we work across three European offices.
We hire people who know how to act fast, look for root causes and solve problems – not follow scripts. We expect every person to drive change and bring value to Revolut by contributing more than just resolving tickets. We dedicate a lot of time for personal and professional growth and as a result, by the time our agents graduate support they are fully trained to rock in any other role in the company (and are in demand from lots of teams!).
ABOUT THE ROLE
We're looking for a Customer Support Specialist to sit within our support team. We've hired some of the most talented developers and designers that the world of tech has to offer, and we're keen to showcase their talent to the world - and that's where you come in.
In providing excellent service to our customers, we guarantee 24/7 coverage so this role will require working in rotating shifts. Sometimes this can be during the day, afternoon or night. Please consider this before applying.
This is a position with great career progression opportunities, additional performance bonuses and excellent guidance and coaching from the team!
Please submit your CV in English.
Please keep in mind that this is a remote position, so you can work from anywhere in Lithuania!
Salary: 1500 EUR gross per month + additional language bonus (depends on the language) + additional payment for night shifts!
WHAT YOU'LL BE DOING
- Providing our users with an outstanding customer experience - it is part of our mission to make Revolut users feel secure whilst using our service
- Providing excellent customer service via our in-app live chat, phone and email
- Representing Revolut online at all times
- Collaborating with other teams internationally to tackle any customers' issues
WHAT YOU'LL NEED
- Fluent English (C1) and one of the languages below:
- Lithuanian, Russian, Romanian, Croatian, Slovenian, German, French, Italian, Spanish, Japanese (C1-C2 level)
- Empathy and love for helping people
- Ability to explain complex issues in an easy and understandable manner
- Excellent communication skills
- Strong attention to detail and analytical skills
- Driven, self-motivated and highly flexible team player
- Self-learner, independent problem-solver
- Prior customer support experience would be an asset
- Strong writing skills and great numeracy and IT skills
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