Service Manager
Content + Source + Freshness • 16 Dec 2025 • 95% confidence
Offer value
High value due to leadership opportunities in a critical service role, with potential for personal and professional development.
- Manage services in a critical technical environment
- Lead a team to deliver high-impact projects
- Grow your leadership and operational skills
Pros
- Leadership role managing a diverse team
- Engagement with multiple cross-functional teams
- Strong job security within established industry
Cons
- Significant travel and time on customer sites
- High responsibility level may lead to stress
- Potential difficulty balancing workload across multiple priorities
Who it's for
Senior • Remote with travel
Good fit
- Senior managers with field service experience
- Individuals looking to drive customer success
- Leaders ready to optimize process delivery
Not recommended for
- Entry-level professionals without management experience
- Those not willing to travel for work
- Candidates preferring less responsibility
Motivation fit
Key skills
About the job
• Lead a team to deliver controls retrofit projects and aftermarket solutions at customer sites throughout Southeast region (southeast portion of the US, PR and certain Caribbean Islands)
• Work with Sales, Project Management, Engineering, and Comm Ops to drive flawless execution meeting business KPI targets (EHS, Quality / Customer Experience, Revenue / Margin, etc)
• Field Service management responsible for leading and directing all active association with customer site project delivery, PO through Warranty
• Lead and develop Field Service Engineers, Contractual Service Managers, and Team Leads
• Work directly with customers regarding outage and scheduling, response to business issue resolution, and growth opportunities
• Ensuring service personnel comply with corporate EHS, Quality, and Compliance policies and applicable laws and regulations
Requirements
- Bachelor’s degree in engineering, business, or related discipline from an accredited college or university
- Minimum of 5 years of Field Service experience
- Minimum of 5 years’ experience in Control Systems, or a controls related business
- Experience with ERP systems (SAP preferred, others considered)
- Willingness and ability to travel in assigned region. Travel 20%, as required
- Possess a valid driver's license and passport
- Prior experience in management role
- Prior field service experience with controls retrofit projects
- Strong customer focus, interpersonal, and computer skills
- Ability to multi-task in a dynamic, geographically dispersed team environment
- Experience coordinating with subcontractors
- Self-starter with minimal supervision requirement; able to work independently; ability to prioritize, organize work, and meet deadlines.
- Ability to set and meet aggressive goals and targets
🔍 ATS Optimization Keywords
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Hard Skills
- Field Service management
- Control Systems
- ERP systems
- Project delivery
- Controls retrofit projects
- Customer Experience
- EHS compliance
- Quality compliance
- Business KPI targets
- Service personnel management
Soft Skills
- Leadership
- Customer focus
- Interpersonal skills
- Multi-tasking
- Organizational skills
- Independence
- Prioritization
- Goal setting
- Dynamic team collaboration
- Problem resolution
Certifications & Qualifications
- Bachelor’s degree in engineering
- Bachelor’s degree in business
- Valid driver's license
- Valid passport
