Operations Supervisor

• Develop and provide excellent customer service to internal and external customers at all times.
• Provide responsible supervision and control for all departmental activities.
• Assist in the retention and training efforts of staff and customers.
• Conduct meetings with staff to assess group’s overall status, discuss ideas for improvement and inform staff of new developments.
• Address all employee performance problems promptly and directly in accordance with personnel policies.
• Oversee performance statistics.
• Review and monitor shipment documentation for accuracy.
• Examine various documents including invoices, bills of lading, and shipping statements to ensure compliance with federal and foreign regulations.
• Compute duties, tariffs, price conversions, weight, and volume of merchandise exported/imported to and from foreign destinations.
• Communicate with customs officials as appropriate to obtain release of incoming freight and resolve delays.
• Establish, monitor, and revise policies, procedures and service standards for customs clearance operations as dictated and allowed by applicable regulations.
• Ensure all policies and procedures are consistently administered.
• Identify areas of concern in clients’ import and export processes through monitoring of team performance against company and client standards, regular audit of shipment documents and accounting, and periodic client reviews.
• Communicate with operations manager regarding progress and problems or issues.
• Maintain flexible work schedule including outside normal business hours and after hours on call rotation.
• Effectively participate in and/or supervise department projects related to assigned area of responsibility.

Requirements

• High School Diploma or GED
• Minimum four years related experience
• Minimum one year supervisory experience
• Bachelor’s Degree in International Business, Logistics or Supply Chain Management, Transportation, Finance or related discipline preferred or equivalent combination of work experience and education.
• Three years of industry experience preferred.
• Working knowledge of ITAR, Import Brokerage, Export Compliance, Hazmat Regulations and recordkeeping.
• Some professional certifications may be required.
• Intermediate proficiency in Microsoft Office, internet, web-based and job-specific software applications.

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Hard Skills

• customer service
• supervision
• training
• performance management
• shipment documentation review
• compliance monitoring
• duties computation
• tariffs calculation
• import/export processes
• policy development

Soft Skills

• communication
• leadership
• problem-solving
• organizational skills
• flexibility
• team collaboration
• performance assessment
• client relations
• project participation
• staff development

Certifications & Qualifications

• ITAR knowledge
• Import Brokerage certification
• Export Compliance certification
• Hazmat Regulations certification