Guest Service Agent
Part Time
part-time
Hotel
12 Nov 2025
Huntsville
Verified by Turrior
Content + Source + Freshness • 14 Feb 2026 • 95% confidence
80 / 100
Offer value
This role presents solid benefits, diverse responsibilities, and growth opportunities but may demand flexibility in hours.
- Comprehensive benefits including paid time off and insurance.
- Career growth potential in hospitality.
- Dynamic work environment.
Pros
- Comprehensive benefits package including medical and dental.
- Chance to advance into supervisory roles.
- Opportunities for professional development.
Cons
- Requires availability during weekends and holidays.
- Intense customer service focus can be demanding.
Who it's for
Entry to Mid-Level • Part-time
Good fit
- Customer service-oriented individuals.
- Entry or mid-level candidates interested in hospitality.
- Flexible workers willing to engage in diverse tasks.
Not recommended for
- Candidates seeking strict work hours.
- Those who prefer solitary or desk-bound roles.
Motivation fit
Interest in hospitality and guest satisfaction.Desire for a dynamic work environment.Motivation to enhance service skills.
Key skills
Customer service excellenceProblem-solving and conflict resolutionFamiliarity with booking systems
Score: 80/100 AI verified analysis
About the job
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
HHM Hotels Benefits and Perks
- Competitive wages for full time and part time opportunities
- Medical, Dental and Vision Health Insurance
- Paid Time Off
- 401k Company Match
- Daily Pay
- Free Basic Life Insurance
- 24/7 access to TELUS Health, a confidential work-life resource.
- Travel Discounts
- Commuter Transit and Commuter Parking Benefits
- Employee Assistance and Wellness Program
- Educational/Professional Development
- Referral Bonus Program
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Source: HHM Hotels
