Guest Service Agent
Full Time
full-time
Hotel/Extended Stay
4 Nov 2025
Chicago
Verified by Turrior
Content + Source + Freshness • 14 Feb 2026 • 95% confidence
75 / 100
Offer value
Medium value based on entry-level opportunities, decent hourly pay, and potential for growth within hospitality.
- Hourly wage: $19, with room for advancement
- Great entry-level opportunity within hospitality
- Emphasis on customer service training and skills development
Pros
- Entry-level position with potential for career growth
- Supportive company culture focused on service
- Opportunity to build customer service skills
Cons
- Relatively low pay for the role ($19/hour)
- Potential for intense workload during peak times
- Limited advancement without further experience or qualifications
Who it's for
Entry-level • On-site
Good fit
- Individuals new to the hospitality industry
- People passionate about guest services
- Candidates looking for flexible work shifts
Not recommended for
- Experienced professionals pursuing senior roles
- Those not interested in front-facing customer service
- Candidates seeking higher salary prospects
Motivation fit
Desire to learn and grow in hospitalityInterest in providing exceptional guest experiencesReadiness to work flexible hours
Key skills
Customer serviceCommunication skillsProblem-solving
Score: 75/100 AI verified analysis
About the job
Opportunity: Guest Service Agent
Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.
Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager
Your Focus- Immediately greet guests and offer to assist with their needs.
- Register and assign guests to hotel rooms.
- Establish methods of payment and verify credit.
- Make and confirm reservations.
- Compute bills, collect payments, and make change for guests.
- Transmit and receive messages, using telephones or the PMS system.
- Respond to guest requests in a timely manner.
- Receive and resolve guest complaints, elevating to supervisor if necessary.
- Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.
- Perform bookkeeping activities, such as balancing accounts and conducting audits.
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
- Follow sustainability guidelines and practices related to HHM’s EarthView program.
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
- Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods.
- Ensure overall guest satisfaction.
- Perform other duties as requested by management.
Your Background and Skill
- High School diploma or equivalent preferred.
- Previous customer service experience or equivalent training required.
- Knowledge of PMS systems preferred.
Work Environment and Context
- Work schedule varies and may include working on holidays, weekends and alternate shifts.
- Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching.
What We Believe
People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It
Source: HHM Hotels
