Guest Service Agent
Content + Source + Freshness • 17 Dec 2025 • 95% confidence
Offer value
Moderate value based on the role's essential nature in hospitality, combined with a reasonable entry requirement.
- Foundational role in vibrant hotel environment
- Build essential skills for customer service
- Career entry point with flexible shifts
Pros
- Entry-level role in hospitality offers essential experience
- Strong demand for guest service roles in vibrant hotel sector
- Opportunity to cultivate customer relations skills
Cons
- Shifts may disrupt work-life balance
- Lower salary in comparison to managerial positions
- May involve challenging guest interactions
Who it's for
Entry-Level • On-site
Good fit
- Individuals new to the hospitality industry
- Customer-oriented job seekers
- Candidates who are flexible with working hours
Not recommended for
- Experienced professionals seeking higher positions
- Those preferring traditional office hours
- Individuals lacking customer engagement interest
Motivation fit
Key skills
About the job
Guest Service Agent
Greet and register guests efficiently while providing exceptional customer service
Location: Muscat, Muscat Governorate, OmanAbout The Role
Guest Service Agent
Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.
Job Description
The primary responsibility of a guest service agent is to provide expertise services in a courteous manner. You are responsible for taking reservations, greeting and registering guests, providing outstanding guest service during their stay, and settling the guest's account upon completion of their stay. You will handle all guest enquiries, requests and comments promptly and efficiently, ensuring their stay in the hotel is to their satisfaction.
Qualifications
• A strong focus on customer service • Prior experience in hotel front office operations is preferred • Excellent communication skills; fluency in English is required • Be able to work shifts, weekends and public holidays • Computer skills in Ms Office; experience with current Property Management Systems (PMS) is preferred
