Customer Services and Operations Officer

Responsibilities

• Serve as the first point of contact for clients, addressing inquiries and providing information about our services.
• Assist in the processing of transactions, ensuring accuracy and compliance with regulatory standards.
• Collaborate with team members to streamline operational processes and enhance service delivery.
• Maintain client records and ensure all data is up-to-date and accurate.
• Resolve client issues promptly and effectively, escalating complex matters as needed.
• Provide support in the preparation of reports and documentation for management review.
• Participate in training and development programs to enhance product knowledge and customer service skills.

Qualifications

• Bachelor’s degree in Business, Finance, or a related field (fresh graduates are encouraged to apply).
• Up to 2 years of experience in customer service or operations (preferred but not required).
• Strong communication and interpersonal skills.
• Ability to work well under pressure and handle multiple tasks simultaneously.
• Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint).
• A proactive attitude and a willingness to learn and grow within the company.

Required Skills

• Customer Service

Job Details

• Location: Amman - Jordan
• Industry: Administration & Customer Services
• Job Type: Full-Time
• Degree: Bachelor
• Experience: 0 - 2
• Nationality: Unspecified