Customer Service Representative II
About the job
• Responds to and resolves customer/sales requests including returns, pricing credits, damages/shipment discrepancies and defective product
• Works with other departments within Thermo Fisher Scientific regarding the processing of credits and returns accurately and timely
• Follows established service quality standards and meets established processing times and follow-up actions in accordance with departmental standards
• Stays abreast of new processes and initiatives within the company
Requirements
- A strong knowledge and understanding of mainframe
- Requires excellent interpersonal, planning, verbal, written and numerical skills with the ability to analyze and define solutions and prioritize multiple tasks to meet timelines
- Participate in Continuous Improvement and support PPI projects
- Ability to balance multiple assignments, exercise good judgement, and prioritize projects and time efficiently
- Good PC and excel knowledge, and excellent keyboarding skills
- Meet and sustain key performance metrics including Adherence and Quality
- 2 years customer service experience in an ACD environment
- Innovative and creative problem-solving skills
- Strong Interpersonal skills and ability to multi-task are needed
- Excellent listening, oral, and written communication skills
- Excellent product and process knowledge
- Proficient understanding of computer basics (Windows, Excel, Word, Email, and Internet)
🔍 ATS Optimization Keywords
Below are skills and terms extracted directly from this job posting to improve Applicant Tracking System (ATS) visibility. This unique feature helps candidates tailor their applications more effectively — a feature exclusive to JobTailor job listings.
Hard Skills
- mainframe
- customer service
- problem-solving
- product knowledge
- process knowledge
- PC skills
- Excel
- keyboard skills
- numerical skills
- analysis
Soft Skills
- interpersonal skills
- planning
- verbal communication
- written communication
- time management
- multi-tasking
- judgment
- creativity
- listening skills
- prioritization
