Customer Service Representative

About the Company:

Meneses Law is an accomplished law firm with an outstanding track record of providing immigration services with the highest professional standards to our clients. We work with thousands of clients across the United States on Adjustment of Status, Visas, Petitions, Labor Certifications, Citizenships, Deportations, Waivers, DACA Renewals, and Asylum matters. Our headquarters is based out of Houston, Texas and with the expansion to other major cities, our aim is to assist clients to achieve their objectives as placidly and efficiently as possible while minimizing the legal and regulatory risks. The law firm is built on its reputation of providing exceptional customer service delivery coupled with appropriate and outstanding skills, fast turnaround, and the know-how expert of our legal team.

Job Summary:

Meneses Law is looking for a HIGH energy bilingual Customer Service Representative to help with the organization and running of the daily administrative operations of our firm in order to assist our clients who are seeking legal options.

Essential Functions/Responsibilities:

• Assist with day-to-day operations of our firm’s incoming calls and other communications.
• Responds to customer inquiries and maintains customer accounts according to specific guidelines and procedures.
• Manage large amounts of incoming phone calls
• Keep records of customer interactions, process customer accounts and file documents
• Greeting clients and visitors as needed.
• Updating paperwork, maintaining documents and word processing.
• Helping organize and maintain office common areas.
• Performing general office clerk duties.
• Maintaining office equipment as needed.
• Aiding with client reception as needed.
• Creating, maintaining, and entering information into databases.
• Handles multiple matters simultaneously.
• Follows firm guidelines, policies, and procedures.
• Maintain the strictest level of client confidentiality.
• Familiarity with common office processes, including filing, scanning, e-filing and handling mail.
• Attention to detail to ensure all tasks are completed to a high standard.
• Perform any other tasks or functions deemed necessary to the daily operations of the employer.

Required Skills/Abilities:

• Excellent verbal and written communication skills.
• Excellent organizational skills, time management skills, and attention to detail.
• Strong phone contact handling skills and active listening
• Customer orientation and ability to adapt/respond to different types of characters
• Proficient with technology and ability to learn our software systems.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks.
• Ability to act with integrity, professionalism, and confidentiality.
• Proficient with Microsoft Office Suite and MacOS systems.
• Self-motivated with excellent interpersonal skills.
• Friendly and strong commitment to customer service.
• Principles and procedures of record keeping.
• English usage, spelling, grammar, and punctuation.
• Ability to work in a fast-paced environment.
• Able to type 45 WPM or more.
• Must be able to communicate in English and Spanish.

Education and Experience:

• Associate degree /bachelor’s degree preferred
• 1 year of Office Experience.

Job Types: Full-time

Compensation:

Meneses Law believes in Work Life Balance. Operation hours are from 8 a.m. to 5 p.m. plus 2 Saturdays a month for certain positions.

Being hired by Meneses Law as a Client Representative means that you will have the opportunity to:

• Earn $23/hour
• Learn from top reps through our Training program
• Be part of a positive culture
• Earn individual and team incentives
• Start an incredible career

Benefits for Working at Meneses Law:

• Generous compensation
• Work with state-of-the-art technology
• Name Recognition & Prestige Immigration Law Firm
• Sophisticated, Challenging Work
• Structured Training Programs
• Meaningful Career Advancement Opportunities
• Excellent Benefits (Medical (80% ER contribution), Dental (No-Cost to employee), Vision, Life Insurance (Paid), 2 weeks of PTO, 10 days of paid holidays.
• Work Life Balance Schedule
• Birthday and Anniversary rewards

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.