Customer Service Representative II
Contract
contract
23 Oct 2025
Spring
Verified by Turrior
Content + Source + Freshness • 17 Dec 2025 • 95% confidence
70 / 100
Offer value
Moderate value due to the essential nature of customer interactions and the need for strong problem-solving skills, though limited advancement opportunities may exist.
- Essential customer service role with operational impact
- Development of critical communication and problem-solving skills
- Mentoring opportunities available
Pros
- Ability to develop strong customer service skills
- Role is vital for customer satisfaction in an operational context
- Opportunities to mentor junior staff and take on leadership responsibilities
Cons
- Limited pathways for career advancement in customer service roles
- High demand on emotional labor and problem-solving in stressful situations
- Position may involve repetitive tasks with little variety
Who it's for
Entry to Mid-Level • On-site in Spring, TX
Good fit
- Customer service professionals at entry to mid-level
- Individuals with strong interpersonal skills
- Candidates focused on career stability in an operational role
Not recommended for
- Senior professionals seeking innovative roles
- Individuals preferring a dynamic and varied work environment
- Those without interest in customer interaction or problem solving
Motivation fit
Desire to enhance customer satisfaction skillsInterest in supporting customer needs in an operational contextWillingness to engage in problem-solving and conflict resolution
Key skills
Customer serviceCommunicationProblem-solvingMentoring
Score: 70/100 AI verified analysis
About the job
Our client, a major Oil and gas company, is looking for a Customer Service Representative II to work on a long term contract in Spring, TX. MAIN FUNCTIONS Provides support to customers by answering inquiries, troubleshooting customer problems and taking orders. Prepares correspondence and fulfills customer needs to ensure customer satisfaction. Has knowledge of commonly-used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job. Works with moderate work direction, and can identify issues/problems but may need assistance in resolving. This position would typically include senior Customer Service (CS) representative with extensive prior CS experience. Would be able to perform tasks of high complexity and difficulty, assuming responsibility for customer accounts research. Able to provide supervision, training and mentoring to other CS staff. SKILLS AND QUALIFICATIONS Excellent verbal and written communication skills, customer service experience Open Invoice experience preferred Experience in training Researching invoices AP experience preferred Knowledge of Microsoft Office Reconciling accounts and resolving discrepancies Resolving payment delays or disputes professionally. Providing timely updates on invoice processing or remittance. Responding to inquiries from departments like procurement, finance, or operations. Clear communication: Explaining payment terms, resolving issues diplomatically. Empathy & patience: Handling frustrated vendors or colleagues with professionalism. Responsiveness: Timely follow-up on emails, calls, and requests. Problem-solving: Investigating discrepancies and offering solutions. Documentation: Keeping records of communications and resolutions #LI-MN2
